Valerie Hussey, Author at LiisBeth ¤ Field Notes for Feminist Entrepreneurs Fri, 31 Dec 2021 14:29:21 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 Op-Ed: Does Vigilante Justice Help or Hinder? https://liisbeth.com/op-ed-does-vigilante-justice-help-or-hinder/ https://liisbeth.com/op-ed-does-vigilante-justice-help-or-hinder/#comments Wed, 27 Jun 2018 11:48:38 +0000 https://www.liisbeth.com/?p=4999 Until now, the big-city #MeToo movement has outed mostly politicians and celebrities. But what happens when it hits a small business in a rural community?

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Photo by Community Grown

 

Last week, one of Prince Edward County’s most celebrated winemakers, Norman Hardie, found himself facing allegations of sexual misconduct. The story broke as a result of a Globe and Mail investigation, which found that more than 20 former employees and restaurant workers had been subject to sexual misconduct and harassment. Hardie responded: “Some of the allegations made against me are not true, but many are.” The story has shaken the Ontario wine community as well as lovers of local and artisanal foods across Ontario. Below, Valerie Hussey, a prominent resident/supporter of Prince Edward County and a past LiisBeth contributor wrote this email to friends and colleagues who asked her about her views. She had this to say. We asked if we could publish it. She said yes. 

Everyone in the county is following it; I don’t like the piece in The Globe and Mail, which is ridiculous in suggesting that without Norman Hardie’s winery, the place will dry up. It’s ignorant and insulting to the other 30 wineries, the 25 breweries, and other enterprises who operate there, many of whom have struggled hard to achieve financial sustainability and, in come cases, big-time success. Closson Chase Winery just celebrated its 20th anniversary on Saturday. I’m upset by this sort of coverage because it fails to address the collateral damage—the people who could lose their jobs in a place where there aren’t many alternatives. The economy in PEC is still pretty fragile but people don’t understand that; they say the Drake has arrived so everything is good, as if an infusion of Toronto makes everything good. Nothing about this is good but I really hope there are productive ways to address it without shutting down the entire business and putting everyone in the entire chain of production, sales, marketing, etc., out. And please don’t hear me as saying, “So let him be.” I’m not, but I am saying let’s work on several fronts to make the changes we need and want and determine who might have the capacity to learn, change, course correct, because there’s a lot at stake. We send people to jail for criminal activity with the hope they can be reformed, and if we think they can, we work to reintegrate them into society. Hardie has admitted that lots of what is being said is true; that’s better than all the jerks who go to the wall denying it. I don’t know the right solution to something like this, but big companies work with PR firms that advise them on how to address the damage. We saw how Maple Leaf Foods did it (contaminated meat in 2010), and it worked to rebuild trust. In this era of #MeToo (which is so long overdue) when women are entitled to say, “Enough’s enough” and “I don’t give a damn about your loss, it’s your problem Norm because it was your own doing,” I don’t know what the right outcome is, but I somehow believe there should be an approach that is productive and progressive for the women harmed without harming a whole bunch more in another way. Hard, hard, hard.

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Have Yourself A Merry LittleAll-Inclusive Holiday Season https://liisbeth.com/merry-little-inclusive-holiday-season/ https://liisbeth.com/merry-little-inclusive-holiday-season/#respond Tue, 22 Nov 2016 13:37:01 +0000 http://www.liisbeth.com/?p=3219 If you realize your customer base has changed—for example, you’ve begun to attract a Jewish clientele—you’re not going to advertise specials tied to Christian or Muslim holidays. The green and red bows aren’t going to cut it.

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debi-hubbs-children-winter-season-holiday-music-violin-red-bird-melody-art-debi-hubbs

I’m not much of a traditionalist. My family didn’t celebrate things in typical fashion. One year we celebrated Christmas, the next we didn’t. One year my father decided that on our birthdays we should give everyone else presents rather than receive them. (That lasted for just one year.) My parents were raised in different religious traditions, which neither of them practiced and they didn’t bring traditional faith into our mixed-bag home. So I’ve always floated just outside of most traditions, never feeling a meaningful connection to any.

That made me an observer. I watched and tried to figure out what all this holiday business meant. What I saw was a good deal of beliefs being co-opted for commercial ends. And a lot of stress wrapped up in skyrocketing expectations. I saw people from a dominant culture wondering why their world had to adjust to accommodate people of different religions and cultures. Similarly I understood how lonely it feels to exist on the sidelines of what everyone else seems to be sharing.

Whether you approach the holiday season with the traditional signs and symbols of Christmas or Hanukkah, or your world includes a more diverse community of people, including those like me who don’t celebrate anything, there are interesting ways to make the year-end joyful, inclusive, and meaningful. That’s because the holiday season—and end of the year—isn’t about just one thing.

Year-end is an important time for many, both in business and at home. It’s often when we say thank you to the people with whom we work and the customers who have supported our business. And it’s a time that we associate with family and friends, no matter what your background is.

There are plenty of ways to avoid the usual holiday hell and make it meaningful and fun without resorting to “Festivus,” the whacky anti-holiday celebration featured on a Seinfeld episode in 1997. While something totally new may be novel, I’m not sure it will diminish the holiday stress. There can be a happy balance between sticking green and red bows on everything—which a friend in retail said makes anything sell—and denuding all references to Judeo-Christian culture to the point of ennui.

I get that people don’t like change being imposed upon them but inclusivity can broaden our horizons and understanding of the richly complex and diverse world. Why not introduce new (or maybe old) traditions to your usual business celebrations? The promise of an interesting and exciting new experience may engender enthusiasm among staff and customers. How you bring about change to your work community, or your customer base, isn’t all that different than how you bring it into your own life. “Respectfully” is probably the first essential step, and you may find the result is a tighter connection with staff and customers.

Business success requires the ability to constantly adapt. If you realize your customer base has changed—for example, you’ve begun to attract a Jewish clientele—you’re not going to advertise specials tied to Christian or Muslim holidays. The green and red bows aren’t going to cut it. At the same time, to keep your business base growing, you might not want to advertise specials that would only engage Jewish clients. You would figure out how to balance two different needs to achieve your business goals.

Designing your holiday celebration approach to achieve the social and cultural goals of your work and business communities makes good sense. The people you work with can likely give you the most interesting insights into what that means. If your interest is genuine, you will create an experience that everyone can enjoy and value, one that truly encourages community and involves others.

Here are three possible ways to make the holiday season special and create a closer community among the people with whom you work and do business.

  • Share a meal: Breaking bread together is universal. Include a bunch of traditions and make it fun. And while you’re eating…
  • Share a story: Learn about each other through the stories of our traditions. What you may discover is how similar many stories from different traditions and cultures are.
  • Share a symbol: Share the stories behind the symbols we see and use in holiday celebrations.

I think one of the greatest attitudes we can all bring to the holiday season is curiosity. It keeps us learning and connecting with each other. Apply curiosity to your work—and your life—and you’ll be richer for it. So bring on Chrismukkahwanzaamawlid* and discover how much alike—rather than different—we really are. Even for those of us who don’t celebrate anything, it’s nice to be included and learn what it means to people who do celebrate.

*Christmas, Hanukkah, Kwanzaa, and Mawlid are celebrations that take place in December this year. There are other religious, secular, and pagan celebrations as well, so you might be surprised and delighted to discover what different people celebrate. And who knows, maybe it will uncover a new business opportunity or customer base. 


Related Article: If Santa Was A Woman by LiisBeth curator

 

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Have Yourself A Merry LittleAll-Inclusive Holiday Season https://liisbeth.com/merry-little-inclusive-holiday-season-2/ https://liisbeth.com/merry-little-inclusive-holiday-season-2/#respond Tue, 22 Nov 2016 13:37:01 +0000 http://www.liisbeth.com/?p=3219 If you realize your customer base has changed—for example, you’ve begun to attract a Jewish clientele—you’re not going to advertise specials tied to Christian or Muslim holidays. The green and red bows aren’t going to cut it.

The post Have Yourself A Merry LittleAll-Inclusive Holiday Season appeared first on LiisBeth.

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debi-hubbs-children-winter-season-holiday-music-violin-red-bird-melody-art-debi-hubbs
I’m not much of a traditionalist. My family didn’t celebrate things in typical fashion. One year we celebrated Christmas, the next we didn’t. One year my father decided that on our birthdays we should give everyone else presents rather than receive them. (That lasted for just one year.) My parents were raised in different religious traditions, which neither of them practiced and they didn’t bring traditional faith into our mixed-bag home. So I’ve always floated just outside of most traditions, never feeling a meaningful connection to any.
That made me an observer. I watched and tried to figure out what all this holiday business meant. What I saw was a good deal of beliefs being co-opted for commercial ends. And a lot of stress wrapped up in skyrocketing expectations. I saw people from a dominant culture wondering why their world had to adjust to accommodate people of different religions and cultures. Similarly I understood how lonely it feels to exist on the sidelines of what everyone else seems to be sharing.
Whether you approach the holiday season with the traditional signs and symbols of Christmas or Hanukkah, or your world includes a more diverse community of people, including those like me who don’t celebrate anything, there are interesting ways to make the year-end joyful, inclusive, and meaningful. That’s because the holiday season—and end of the year—isn’t about just one thing.
Year-end is an important time for many, both in business and at home. It’s often when we say thank you to the people with whom we work and the customers who have supported our business. And it’s a time that we associate with family and friends, no matter what your background is.
There are plenty of ways to avoid the usual holiday hell and make it meaningful and fun without resorting to “Festivus,” the whacky anti-holiday celebration featured on a Seinfeld episode in 1997. While something totally new may be novel, I’m not sure it will diminish the holiday stress. There can be a happy balance between sticking green and red bows on everything—which a friend in retail said makes anything sell—and denuding all references to Judeo-Christian culture to the point of ennui.
I get that people don’t like change being imposed upon them but inclusivity can broaden our horizons and understanding of the richly complex and diverse world. Why not introduce new (or maybe old) traditions to your usual business celebrations? The promise of an interesting and exciting new experience may engender enthusiasm among staff and customers. How you bring about change to your work community, or your customer base, isn’t all that different than how you bring it into your own life. “Respectfully” is probably the first essential step, and you may find the result is a tighter connection with staff and customers.
Business success requires the ability to constantly adapt. If you realize your customer base has changed—for example, you’ve begun to attract a Jewish clientele—you’re not going to advertise specials tied to Christian or Muslim holidays. The green and red bows aren’t going to cut it. At the same time, to keep your business base growing, you might not want to advertise specials that would only engage Jewish clients. You would figure out how to balance two different needs to achieve your business goals.
Designing your holiday celebration approach to achieve the social and cultural goals of your work and business communities makes good sense. The people you work with can likely give you the most interesting insights into what that means. If your interest is genuine, you will create an experience that everyone can enjoy and value, one that truly encourages community and involves others.
Here are three possible ways to make the holiday season special and create a closer community among the people with whom you work and do business.

  • Share a meal: Breaking bread together is universal. Include a bunch of traditions and make it fun. And while you’re eating…
  • Share a story: Learn about each other through the stories of our traditions. What you may discover is how similar many stories from different traditions and cultures are.
  • Share a symbol: Share the stories behind the symbols we see and use in holiday celebrations.

I think one of the greatest attitudes we can all bring to the holiday season is curiosity. It keeps us learning and connecting with each other. Apply curiosity to your work—and your life—and you’ll be richer for it. So bring on Chrismukkahwanzaamawlid* and discover how much alike—rather than different—we really are. Even for those of us who don’t celebrate anything, it’s nice to be included and learn what it means to people who do celebrate.
*Christmas, Hanukkah, Kwanzaa, and Mawlid are celebrations that take place in December this year. There are other religious, secular, and pagan celebrations as well, so you might be surprised and delighted to discover what different people celebrate. And who knows, maybe it will uncover a new business opportunity or customer base. 


Related Article: If Santa Was A Woman by LiisBeth curator
 

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DOES THE BUSINESS CASE FOR EQUALITY PROMOTE THE STATUS QUO? https://liisbeth.com/business-case-equality-promote-status-quo/ https://liisbeth.com/business-case-equality-promote-status-quo/#respond Tue, 25 Oct 2016 15:22:23 +0000 http://www.liisbeth.com/?p=3062 While we can likely agree that slavery is wrong, women around the world are still arguing their case for gender equality. Valerie Hussey asks: What gives?

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I did something really nerdy recently. I read the Emancipation Proclamation, that seminal document in US history. One thing struck me immediately. It doesn’t make “the business case” for the abolition of slavery. We know the Confederate South did – free labour kept that economy churning. But the proclamation framed abolishing slavery as a moral issue.

Today there are many forms of modern slavery: human trafficking is a profitable, multi-billion dollar criminal activity and we can add forced labour, child labour, forced marriage as forms of slavery. Do we care whether someone can make a business case for each of these conditions of human exploitation? I don’t.

While we can likely agree that slavery is wrong, women around the world are still arguing their case for gender equality. What gives? Discrimination, like slavery, is wrong. Yet woman – and some men – are twisting themselves into Gumby knots to make the business case for gender equality, to prove women have value, to justify implementing workplace policies and practices that establish benchmarks for equality and equity.

Where is Abe Lincoln, with the clarity of purpose, when you need him?

Michael Kimmel, an American academic, activist and a leading feminist author of many books on males and gender, gave an interview to The Canadian Women’s Foundation. He was asked, “How do you convince men that equality is better for them than patriarchy?” Kimmel said there were three cases to be made. The first was the rightness and fairness of it, and the third was the personal benefit for more balanced, happier relationships. But it was the second case, what he called the business case — on which he put ample focus — that got me thinking.

Kimmel said that, “equality is good for organizations, countries, and companies.” More specifically, he said, “I think the business case enables us to respond to the fear men have that gender equality is a zero-sum game: that if women win, men are going to lose. The business case makes it clear that the pie gets bigger and everybody benefits, not just women.”  Kimmel’s TED talk is worth watching.

I’ve heard the “business case” before; I’ve even made it – somewhat uncomfortably.

But why is it necessary to make a business case for equality? And especially one that panders to male insecurity and the status quo. How about focusing on the moral compass that directs us to differentiate right from wrong? Rather than reassuring men that they won’t lose anything if women gain full equality, I’m more interested in exploring how the greater participation of women throughout the economic universe impacts society as a whole.

Do women in positions of authority influence the very purpose of a business, and if so, what is the impact throughout the business and more broadly, societally? HR policies can help level the playing field, which is very important, but when women are a larger share and stronger voice at the table, does the business output look different? I’m not suggesting that women are above corruption, but if men and women worked in partnership and trust, would things truly begin to change? Would there have been the subprime debacle, or multiple Enron-scale malfeasances? Is it possible, as some research suggests, that women’s leadership and their approach to business and social organization would have an overall positive influence on capitalism writ large?

It’s impossible to answer my question because it’s highly theoretical. Thus far women haven’t founded many businesses that have grown into Fortune 500 companies and been subject to broad examination. Given the realities of business today, it’s hard to take one or two examples out of context and draw meaningful conclusions.

So I’m simply going to consider how, in a limited example, women might influence change.

Consider sex. It sells. So does violence. Both are used all the time to sell products, and we see big box office films “sell” stories that are relentlessly violent, and often sexually violent. Who is most likely to say, “Enough! There are other ways to entertain and sell products”? So far it hasn’t been the largely male advertising and studio executives. They’re making too much money for themselves and their clients. Nor will it be the worker bees. Even if they have the imagination to envision something else, they lack power. Creative directors or film directors may have brilliant ideas, but few are independent of the corporate structure, and so they are simply another commodity to be exploited by corporate capitalism. But are women indifferent to the throttle hold that sex and violence have on our society? Sexual exploitation and violence are profitable and their impact and influences on society are very far reaching. Certainly, in the case of advertising, they go farther than the products they promote. What’s the alternative?

Personally, and that makes this a study of one, I more readily recall commercials that make me laugh than I do commercials that make me feel inadequate. I’ll never look like the Calvin Klein model who is seducing the stud with his zipper open, and I will never end up in bed with either of them. I know that and don’t need to be reminded of it, but even at my age, I would like to know who makes undies that don’t ride up and are still a little sassy.

In our world, ravaged by violence, the gratuitous forms only serve to further inure us to horrors. Think the Montreal massacre, the Sandy Hook massacre, Orlando, Columbine, and 9/11. Or beyond North America, the rape of Yazidi women, Rwanda, the Holocaust, and the Inquisition. One could draw the conclusion that humans have an inexhaustible capacity for evil. So then what? I wonder if we brought women into the discussion without the pressure to conform to the       status quo, would we experience a shift in approach to business that would reflect different values? I think so, and I bet that a lot of men would be very relieved.

Could that shift be good for business—and society?

I guess it depends on whether you define business only in terms of the profit it makes, rather than its contribution to society that includes, but isn’t exclusive to profit. The degree of violence and sexualization of women from a very, very young age has not always been normalized. Both are now so entrenched that I believe we will liberate our imagination and change only when women are at the table in a role of true authority and partnership, where they’re able to express themselves with free and honest voices, and when men are willing to give up a paradigm that is inherently destructive to women—and also to themselves and society.

Easy to do? No. Men at the top will need to look deeper and realize their privilege. That privilege is about their power over others. Change means not just sharing the desk, worktable, conveyor belt, or boardroom table with women, but hearing their voices, loud and strong, as they express their ideas and vision. It means truly believing that equality is the issue of our age.

Michael Kimmel opens his TED Talk with a revealing statement: “Privilege is invisible to those who have it. …  Class, race, and gender are not about other people, they were about me.” This is true for women of privilege, just as it is for men. Our class, race, and gender have an impact on everything and everyone. Ultimately, women will only achieve full equality when we all understand and accept that equality is a moral issue, and when we have the will to recalibrate that moral compass and put it to work.

Related Articles

A Conversation with Gender Capitalism Expert, Sarah Kaplan“, by Margaret Webb

A Q and A with Michael Kimmel” by Jessica Howard, The Canadian Women’s Foundation

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The F-Word: Why We Need to Embrace and Get on with Advancing Equality https://liisbeth.com/f-word-need-embrace-get-advancing-equality/ https://liisbeth.com/f-word-need-embrace-get-advancing-equality/#respond Mon, 26 Sep 2016 23:53:19 +0000 http://www.liisbeth.com/?p=2919 I'm comfortable embracing the label "feminism" precisely because the movement it describes is uncertain and messy, and its priorities, ideas and approaches keep shifting. But this is the core: feminism advances women’s equality through systemic change.

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What happens when groups who share common concerns are divided over the name of their mission but maybe not over the core principles? I’d say that distraction happens, drawing attention away from what is important. That’s what’s happening now, with feminism.

Many are uncomfortable with a label that seemingly reduces people to a single dimension. People are messy and changeable. Ideas are too. So how can a label accurately capture all that uncertainty?

We can’t let ourselves be distracted from important thinking and work

It’s time to remind ourselves, and each other, what feminism is mostly about, and why. Clearly, not every issue that falls under the umbrella of feminism will be of equal concern to all women, but the underlying principles of social, economic and political equality are far-reaching and improve everyone’s lives – whether female or male – across the globe.

Note here that I say, across the globe. Local politics are usually more robust than national politics because people feel they can connect – something that is hard to achieve, or even imagine, on a massive scale. We are more drawn to help a single child or family than a community of 100,000. So when I say global, I know that I risk losing people. But I am a pragmatic idealist. I believe that people are more the same than we are different. We all need love, food, and shelter. We all want to feel safe. We want to participate. I think that if you spoke to men and women anywhere, you would hear them expressing the same fundamental dreams.

I’m comfortable embracing the label “feminism” precisely because the movement it describes is uncertain and messy, and its priorities, ideas, and approaches keep shifting. But this is the core: feminism advances women’s equality through systemic change.

Today, some women like to proclaim that their personal actions are their form of feminism, and they’re not interested in activism or collective efforts. But these women fail to recognize that their individual expression or success comes on the back of a movement. Walking into your boss’ office, asking for a raise, because the guy sitting next to you is earning more for the same job — and winning that raise — occurs not solely because of your self-assertion or the largess of your boss, but because feminist action shone a light on the issue of unequal pay and because of the hard-won equal-pay legislation that followed as a result of that action.

Winning those rights and protecting them requires vigilance

Consider a young woman in North America who thinks she can wear whatever she wants and flip a finger at the status quo, only to hear a judge tell her in a rape case that she should have dressed differently, drank less, closed her legs during the attack. She must realize she shares a fragility of freedom with women around the globe. That freedom was shattered for women in Iran. Before the Iranian revolution in 1979, women in Iran were educated, had careers, fully participated in society, and dressed in much the same manner as women in North America. Then, with the assent of a repressive regime, women’s rights were severely curtailed. They were denied access to work, forced to dress according to a strict Islamic dress code, and relegated to the home and control of fathers, husbands and brothers. Now, that treatment of women in Iran is considered the status quo.

We challenge the status quo in various ways

Let me share a seemingly non-contentious “feminist” strategy to illustrate how meaningful change occurs to challenge the status quo — and how far-reaching it can be. Are you someone who enters a room in the summer and immediately makes sure the air conditioning control is set at 21 degrees C (70 F)? Or do you enter an air-conditioned public space with a sweater in hand, look around for the air vents and move as far away from them as you can?

If the former, you’re well aligned with many men. Why? In the 1960s, when central air conditioning had become standard, it was primarily men who occupied workplaces. Men wore suits, winter and summer; air conditioning allowed for this.

Now, many more women occupy those workspaces. Women frequently complain that public spaces are far too cold, keep sweaters and jackets on hand all summer, and even use space heaters to counter the air conditioning. This is 2016 and one of the biggest threats we face is climate change. Energy use is a key contributor, and over-using air-conditioning is a misuse of energy.

Heavily cooled space was normalized in the 1960s, but that doesn’t make it inviolate or right. I once owned a building where 40 employees worked. We considered the comfort of all staff when we set the temperature. I found that the best practice was to ask everyone to accommodate to a mid-point. The compromise of 25 C (77 F) was cool for some and warm for others, but no one froze and no one baked, and for many, the temperature was just right.

Despite our concerns about energy use, buildings are still over-cooled and here is an opportunity to recognize that rethinking what has become the norm advances more than just the comfort of some individuals. It recognizes that we have to change how we use energy. But it’s also worth recognizing that those least likely to challenge the status quo are those who established the status quo in the first place.

But the status quo we’re used to, as in the example of overly cooled public space, has no inherent meaning. It became a norm and people accepted it, or fought against it as if it were a truth. It’s not a truth. It’s a practice that simply occurred at a time when we didn’t know better. Now we know we can’t afford the misuse of energy or discomfort of half the workforce. So let’s look at what will work in today’s context. Let’s look at issues with fresh eyes, and not just in terms of the status quo.

Again and again, we encounter practices and policies that were designed for one demographic, and excluded too many others. Consider another. For a long time, most research into heart health was conducted on white males. What could it reveal about non-white men and women? Not much. Indeed, until recently, emergency response teams didn’t identify the symptoms of a woman having a heart attack, as they differed significantly from what a man experiences. All medical people could do with such male-centric research was extrapolate and make assumptions. The fascinating thing about assumptions is how often they’re wrong. We fail to recognize our own bias or the limitations of a theory.

What is feminism really about?

 So back to the F-word. If you look up “feminism” in several dictionaries, the definitions are virtually identical:

  • The theory of the political, economic, and social equality of the sexes
  • An organized effort to give women the same economic, social, and political rights as men
  • Advocating social, political, legal, and economic rights for women equal to those of men
  • The advocacy of women’s rights on the grounds of political, social and economic equality to men.

While there are different types of feminism, there is a deep history that gives meaning to these definitions. It’s not meaningful or helpful to focus our discussion on the label, which keeps returning us to the fundamental question of whether women across the globe should be working towards achieving economic, social and political rights equal to men. Yet, too often, women get mired in arguing about who is or isn’t a feminist and why.

Rather than engaging in this distraction, let’s figure out what the real resistance to feminism is and where it’s coming from. That may highlight why the resistance is so strong. Don’t assume that the only resistance comes from men; women of privilege are often strong deniers of feminism. Economic, social and political equality for any group is only problematic if the group holding the power believes sharing is a zero-sum game, meaning if one gains then another loses. We have been led to believe that you’re either winning or losing; you’re an insider or an outsider. But that’s not actually how feminism — or the world — works; both are filled with subtlety.

When we embrace the idea that women’s success, achievement, and inclusion does not come at the expense of men’s, but, rather, enriches the whole, we find there is ample space for everyone. And that is what feminism is working towards. So don’t let the distractions derail us. Focus on what matters. And let’s work together to achieve inclusion.

Related Articles:

http://www.liisbeth.com/2016/05/24/how-to-embed-feminist-values-in-your-company/

http://www.liisbeth.com/2016/05/02/entrepreneurs-choice-activists-necessity/

 

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Small Business Owners Need To Shift Their Attitude Towards Maternity Leave https://liisbeth.com/small-business-owners-need-to-shift-their-attitute-towards-maternity-leave/ https://liisbeth.com/small-business-owners-need-to-shift-their-attitute-towards-maternity-leave/#respond Mon, 12 Sep 2016 22:31:16 +0000 http://www.liisbeth.com/?p=2891 What my own experience taught me was the value of flexibility. If I hear anyone complain that the one-year maximum for maternity leave permitted in Canada is overly generous, I have to keep myself from attacking.

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My son was born when I had been running my business for almost four years. I was not going to walk away from it so that meant finding a way to navigate my own maternity leave. I had a business partner, which gave me some needed flexibility. The legal time allowance for mat leave was irrelevant given I was the boss; I had to figure out how to make it work.

What my own experience taught me was the value of flexibility. If I hear anyone complain that the one-year maximum for maternity leave permitted in Canada is overly generous, I have to keep myself from attacking. It’s particularly hard to hear a woman say that she doesn’t like hiring women of child-bearing age because “then you have to deal with them having babies.”

Recently, a woman with two school-aged children said this. Sadly, she’s not the only narcissistic ignoramus who thinks that way. The truth is, taking a year maternity leave is terrific for everyone. It’s wonderful for the new mother and baby, of course. But it can also be an easy opportunity for your business to expand its skill pool.

Consider the challenge of accommodating mat leave in positive terms

People who wanted to work with us saw “filling in” for a mat leave as an excellent resume builder. Usually, they had slightly less experience than the person on leave, as most with equal experience won’t make a lateral move for one year, unless they’re out of work and really seeking permanent employment. Then you risk losing them mid-contract if something better comes along. But for someone more junior, filling a mat leave provides new, increased responsibility and exposure. We had terrific interim hires, and broadened our circle of supporters for those who moved on.

Once or twice, a new mom decided not to return. That gave us the opportunity to train and test her replacement for an entire year. By the time we knew the job was open, we knew whether that person was a good fit. How often do you get to audition someone for a year before offering a permanent position?

Allow flexibility that will keep women in the workforce — and help everyone function better

Your business can accommodate more flexibility than you realize. That’s where having a positive attitude starts. Let go of thinking that employees will take advantage of flex options, and you’ll discover just how much flexibility you can build into your business — and how appreciative people will be in turn.

Step one. Ask your employees to tell you what is important to them. They might ask you to put a comfy chair in the washroom so a woman can pump milk comfortably. Or to come in at 10 and leave at 4 for six months, which might enable a woman to return to work sooner or shorten her commute time dramatically. Or, take two hours at lunch so a woman can go home to feed her baby.

Many women on mat leave want to remain involved and engaged with work, and may also need to earn more than employment insurance (EI) pays during their leave. I always encouraged people to take the maximum amount of time off allowed but in the early years of our business, we were too small to top up EI, making it hard for some to afford the time off. Job sharing can be a brilliant solution when the employees propose it. I’ve seen situations in which two women, recognizing their similar situations, set up a job-sharing arrangement that lasted through the births of five children. One had a baby, then the other. It went back and forth for years and worked for everyone — including the business. Though neither earned a full-time salary, they both maintained their experience and currency in the workforce.

View mat leave as an investment in yourself — and your business

My own mat leave was successful for a few reasons. I lived close to work so I could go home at lunchtime. I returned to work three days a week until my son was six months, then four days for the next six months. I could also afford to hire a nanny as I had a partner who worked. My income was modest at the time, and I paid Emily my entire salary, which matched the rate for full-time nannies.  I viewed employing her as an excellent investment in my business and myself. She cared for my son five days a week, which meant that during the one or two days I was home, I could work or take a nap or make dinner — all in a relatively relaxed frame of mind. That helped me perform better as a mom and a business owner. On the days I worked in the office, she brought the baby to me twice a day, allowing me to nurse for 13 months. That was important to me and helped me create balance and feel good about it. When you’re building a business, sometimes that type of investment will help you be successful on both the home and work fronts.

Create family-friendly policies to make a workplace family

Because of my experience and positive attitude towards flex options, women in the office who wanted to have children knew we would be open to their requests for accommodation. Others benefitted as well. We established a policy that gave every employee 40 hours of personal time off a year, no questions asked. Parents could use the time to be with their children for illness, class trips, doctor appointments — without having to dip into vacation time, or worse, lie and call in sick. Other employees could use their personal hours for doctor’s appointments, moving days, or even recharge their batteries by taking in a movie. No one had to ask permission to take the time; everyone used it, as they needed it.

We also instituted a phone call policy that supported parenting. Anyone, at any time, would be interrupted by a call from a child, or the school. No questions were asked except, perhaps, do you need to go home? As a result, parents were more relaxed and the atmosphere was welcoming to kids. They sometimes hung out at the office when they had a stomachache (though nothing more serious). They dropped by after school and curled up somewhere to do homework or nap. They played with the office dogs – and there were a bunch of them, but that’s another column.

The office wasn’t overrun with children. No one complained because we normalized and integrated children and parenting into our workplace practices. For those who didn’t have children, “the kids” simply became part of our culture. We witnessed children being born to co-workers, watched them grow up, invited them to watch the Santa Claus parade as our office had the perfect perch, and eventually even gave some of those kids their first summer jobs. They did good work, too. Real work, and we paid them fairly. We were proud of them. Our company did what we could to make the divide between work and home easier, more fluid. We didn’t just talk about work/life balance; we did what we could to help people achieve it. Now some of our “work kids” have children of their own, and they tell stories of when their moms or dads worked with us, how they loved coming into the office, and how special they felt. That makes an impression on employees, a pretty nice one, I can assure you.

The approach and attitude worked when we had four employees and when we had 40. It allowed us to retain a superbly talented and committed team of professionals. People wanted to work with us for many reasons, but this was among them. No one left because we were unwilling to try to accommodate change, and everyone knew that they might be the beneficiary of that attitude, so everyone worked to help each other. We had full-time and contract workers who moved across the province and across the country and continued their association with us because we were determined to make flexibility successful. Today, electronics makes it easier to do than it was in 1986.

I’m going to continue to focus on flexibility in a future column by shining a light on policies that help keep women in the workforce that also create the best, most productive workplace for everyone. Stay tuned for my thoughts on vacation time (hint, two weeks is not enough), sick leave, caregiver leave, sabbaticals, telecommuting….

 

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Don’t "Think" in a Vacuum: Create a Decision-making Framework https://liisbeth.com/dont-think-vacuum-create-decision-making-framework-2/ https://liisbeth.com/dont-think-vacuum-create-decision-making-framework-2/#respond Tue, 30 Aug 2016 11:06:36 +0000 http://www.liisbeth.com/?p=2889 In an economic. political, and social climate which increasingly has gender equality on the agenda, can Feminism serve as valuable decision-making framework for today's business leader and innovator? Find out!

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Establishing a framework for decision-making isn’t meant to put you in a straightjacket; it’s intended to help you stay focused on the purpose that you’ve set for yourself — to create a successful business. Most of the time, there are alternative solutions to problems; the challenge of choosing the right one will force you to dig deep into your goals, motivations and values.
A decision-making framework guides your response to problems and solutions. It’s how you live the values that you determine are important to you, your business and even your product; and it ensures that those you do business with adhere to these same values. You will need to constantly test decisions against the values you want expressed by your business. It may sound like a lot of work, but we do some of this naturally all the time. Our values guide us instinctively.
What if your only goal is to maximize profits?  
All businesses need to make money, but having that as your singular purpose would guide your decision-making framework. You would pay the lowest wages possible and rent the least expensive space you could find, regardless of its comfort for employees. You would escalate pricing and source the least expensive materials available, regardless of their impact on the environment. You would locate your business in the least expensive jurisdiction available. Indeed, you would make all your decisions to ensure one thing only: the best profit margin. Your employees and the quality of your product would be secondary to making money. You would not think about your clients and suppliers as partners, nor consider how your business impacted their business or your community. For most of us, this is an extreme example.
What does a sustainable business decision-making framework look like?
LiisBeth founder Petra Kassun-Mutch launched the first Platinum Leed certified dairy in Canada in 2008, to produce award-winning, cave-aged cheese. Petra decided her company — Fifth Town Artisan Cheese in Ontario’s Prince Edward County — would not only make excellent cheese but also be a sustainable business, applying a sustainability lens to every aspect. She aligned her personal values with her business goals in her framework for decision-making, and those guided her every step of the way.
Petra partnered with all of her suppliers, learning enough about the business of supplying goat or sheep milk to understand what she could and could not ask of her suppliers. She understood the seasonality of milk production, how farmers built up supply and what it meant if their milk wasn’t purchased. She didn’t ask farmers to do things that would hurt their business for the benefit of her own.
She not only made the manufacturing process sustainable, she also sourced sustainable, organic, raw product, and extended that to elements not obvious to clients and consumers such as the cotton in staff uniforms (organic and sourced through fair trade suppliers); and the packaging, wrapping paper and containers (organic inks and labels adhered with environmentally safe glue). For every aspect of the business, Petra considered and found the environmentally sustainable solution.
What was the impact of her approach? Fifth Town became the number one destination for tourists in Prince Edward County. In its first full year of business, sales hit $1.2 million. People loved the cheese, but they also travelled to experience the entire operation and environmental commitment that Petra had made.
There was a time when sustainability in business was a fringe concept, dismissed as unnecessary or unaffordable. That’s no longer the case, but Petra was ahead of the curve, and she had to keep herself on track, as there was no established path to follow. Creating a decision-making framework ensured everyone who worked with her knew the direction they were going and that taking shortcuts was not acceptable.
Can Feminism be a decision-making framework?
If we recognize that there is now greater comfort in embracing sustainable business practices, what can we extrapolate about embracing equity in the workplace as a decision-making framework? Is it just a matter of time until businesses realize the need for it? Would avoiding the misunderstood and maligned term “feminism” help more businesses adopt the framework for decision-making that could help them achieve more equitable workplaces?
There is no question that feminism is a more difficult decision-making framework to develop and apply, as it’s not simply a matter of sourcing different glue for labels. In fact, it is the glue. It will advance cohesion in the workplace and ensure the greatest contribution by everyone to your business and the economy. Why that isn’t the primary goal of all business, especially those that want to maximize profits, is confusing. Happy employees are the best employees. Happiness comes from having some autonomy in your work, being respected, treated equitably and seeing that the people around you are respected and doing work that is meaningful.
So why is there resistance to even talking about feminism? Perhaps it’s because people think of feminism as an ideology. But wasn’t environmentalism once considered an ideology? Today it’s understood as a practice. Would it really be that difficult for principles of equity to become universal practice? Perhaps there are other barriers to change that we’re not willing to call out. For example, feminism politicizes the process of gender analysis, and politics has yet to become a comfortable and inclusive domain for women.
Plus, applying an expressly feminist lens to your thinking makes you think harder about everything. Next time you make a decision, ask yourself if that decision impacts women differently than men? Is the price of the haircut in your salon higher for women than for men, for a similar cut? Is the cost of a massage the same? Is the cost of tailoring the same for a woman’s jacket as for a man’s? In fact, are alterations included in the price of a suit, as they typically are for a man’s and rarely for a woman’s? Are dry cleaning costs the same?
These are obvious consumer-based examples, but considering them will lead you to more difficult issues, such as pay equity, access to advancement, and mentoring, to name some of the most obvious that we need to discuss openly. Is the government supporting economic development practices that ensure women and men have equal access to capital, for example? Are government programs designed to advance the types of business that attract a higher percentage of men? If so, why? And what can be done to provide equitable support to the business initiatives of women? What’s driving the decisions that lead to inequity?
Learn to question assumptions. In this era of hi-tech, certain kinds of businesses are privileged as being more scalable and global and therefore more valuable. In that environment, how would a disposable diaper be viewed today or maybe a new girdle for women? Spanx, anyone?
Once you’ve put a framework for decision making into place, you’ll discover yourself using it for all sorts of things beyond business. I warn you, though, that will open your eyes to social, economic and political patterns that you probably won’t like. But as a citizen, you’ll then want to push others — government, organizations, and families — to develop an equity decision-making framework too.

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How To Embed Feminist Values In Your Company https://liisbeth.com/how-to-embed-feminist-values-in-your-company/ https://liisbeth.com/how-to-embed-feminist-values-in-your-company/#respond Tue, 24 May 2016 03:37:08 +0000 http://www.liisbeth.com/?p=2086 Until we are able to speak up, speak out, and speak our truth, we will be barred from full equality.

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Hear No Evil web size

Core values influence everything you do in life if they’re truly core to who you are. You don’t need to embed them when you live them. Still, there are lots of outside influences that may challenge those values, and developing the radar to question what may parade as a feminist value—but isn’t—is an important skill.

Recently, Gregory Cowles, who writes for the New York Times, had this to say about The Rainbow Comes and Goes, a book by the celebrity mother and son pair, Gloria Vanderbilt and Anderson Cooper: “Vanderbilt is frank and sometimes salty, as when she confides that she faked all her orgasms until she met Howard Hughes.”

You may be thinking, what is the connection between faking orgasms and embedding feminist values in the operation of your company? It’s about speaking the truth. I was struck by the idea of “faking an orgasm.” What does it mean when a woman fakes an orgasm rather than telling her partner what she needs to achieve orgasm? There are layers of possibility: She doesn’t want her partner to feel inadequate; she doesn’t yet know how she can orgasm; she doesn’t enjoy sex with her partner; she’s uncomfortable with her own sexuality. Why can’t she speak the truth and tell her partner that she hasn’t or doesn’t orgasm but would like to, so can they work on it together?

Until we are able to speak up, speak out, and speak our truth, we will be barred from full equality. Women are frequently characterized as worrying more about being liked or coming across as too aggressive. We are not encouraged to claim credit for our own ideas, or claim the space to speak and be listened to. These behaviours are influenced by socialization. Temperament plays a part, but men and women with similar temperaments are socialized differently, with different encouragement and outcomes. When Sheryl Sandberg urged women to lean in, she was encouraging us to claim our space and use our voice. Desiring satisfying sex and knowing how to achieve it may have similarities to building a successful business.

Developing a feminist understanding of what is going on around you means observing, listening, and constantly questioning. That is how you build the confidence to speak up and find the voice that expresses your truth. Ask yourself who is speaking, whether they have a bias, and what it might be. Examine it and ask yourself why. Don’t assume that the person who speaks most is the most expert, that the person with the strongest opinion is the smartest, or that the most experienced person has the best connections. Questioning leads to uncovering the truth. It takes time and experience to develop the skills and the courage to question effectively.

I don’t think it’s possible to effectively embed values you don’t live by into your work. If you believe in equality, then you’ll be uncomfortable in a situation that is unequal. You’ll know because you’ll feel it. The felt sense is not just what’s in your head, but what’s in the pit of your stomach, which is a telling indicator. How do I know something is out of kilter? My breathing changes. I used to ignore it, thinking only what I think is important. Then along came EQ, or emotional intelligence, and the recognition that the most effective leaders have both intellectual and emotional intelligence. What used to be dismissed as women’s intuition is now recognized and validated as an essential component of being effective. Now I pay as much attention to what my body tells me. It’s the felt sense that often triggers the most critical analysis of what is going on around me.

Embedding feminist values into your life, and therefore your business, will involve challenging the status quo.

There are lots of things going on around us that are highly discriminatory, but sometimes you have to scratch the surface to discover them. Have you ever worked in a business environment where there is a cone of silence around salaries? Have you wondered why? The inference is that someone else isn’t getting the same salary as you, so don’t blow your advantage. But whose interest is it in to encourage people not to share their salaries? Not yours if you’re the one being discriminated against. Employees who accept being silenced are buying into inequity.

When information is open and shared, and everyone knows what it takes to get to a particular position or level, then there is no need to be secret. Silence reinforces secrecy, and secrecy encourages people to see themselves as winners or insiders. If you’re an insider, it means someone else is an outsider. And at any moment the tables can turn. Sometimes women covet the insider position, having long been denied it, but by being silent they actually advance inequality while believing they have broken through it.

Not every decision you make for your business will be overtly feminist. You may select a supplier because they have the best reputation. But if you accept that at face value, the business landscape will never change. Bringing feminism to your business may be as simple as checking your assumptions and questioning the common wisdom. When is the last time you intentionally checked to see if there were any women in your sector who could be a supplier? Perhaps there’s a supplier who has newer businesses just like yours and has not yet built up a long-standing reputation, but they know their stuff. You could help each other break through some of the “old club” barriers. The pie will only get bigger if you’re willing to roll the dough out farther. Just as your openness might benefit another woman’s business, the same could hold true for yours.

If you are a woman running a trucking company, I can guarantee that you will face barriers just because you’re a woman—and not because you can’t do the job. Take the time to check and see if you’re making, or accepting, any assumptions that men are better at the job because they’ve been doing it longer. Challenge yourself to think independently. Being passive in your decision-making is about as satisfying as a faked orgasm.

The only lesson I repeat again and again is to remember that we have all had a helping hand at some point along the way in life and business. For some, that help is big and obvious. For others, it’s so small that the person may not have realized it at the time. But no one does “life” alone. It’s important to remember that for yourself and for others. And if you do, then you’ll have embedded an important feminist value in your practice and beliefs.

 

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Why We're Feminists https://liisbeth.com/why-were-feminists-2/ https://liisbeth.com/why-were-feminists-2/#comments Tue, 08 Mar 2016 12:45:42 +0000 http://www.liisbeth.com/?p=1911 If women are coerced into believing that it’s unattractive to be a feminist, they are relinquishing their own power.
Think you're not a feminist? Think again.

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Curling up with the Sunday New York Times is a ritual that goes back to my teen years. A couple of weeks ago on February 21st, I pulled my favourite sections—the magazine, Book Review, and Sunday Review—and headed to a coffee shop to pass a few hours.
In that one issue of the New York Times, I read four pieces that show how far women still have to go to achieve equality. When people say that the feminist struggle was yesterday’s battle, I want to know how they’ve drawn that conclusion. Who told them that? What advantage does that person have in perpetuating this lie?
I feel strongly about feminism. Even the word is important to me. It has been manipulated and hijacked, as women’s issues often are in the mainstream. But we would do well to remember the simple dictionary definition of feminism: “social, political, and economic equality for women.” There’s hardly anything radical or threatening in that definition so I don’t understand why most people wouldn’t be comfortable being a feminist under that banner. But the term is used in so many ways that have little to do with addressing inequality and a great deal to do with undermining the principles of equality by distracting, labeling, and demeaning women (and men) who call themselves feminists.
I have tried to understand younger women who say they need to define feminism for themselves, to claim it and make it their own. But I don’t really understand. I agree that younger women—or any individual, really—should be able to define for herself how she wants to live her life, and the great thing about democracy is that we can each do that to a large extent. But what would the new definition of feminism be that would suit younger women, if not social, political, and economic equality? Those fundamentals capture virtually anything that someone might want to claim as their definition of feminism, no less fairness.

And for women who say they’re humanists but not feminists (they’re not mutually exclusive), it’s not an adequate response because humanism doesn’t address political and economic equality.

The idea that “power can be taken, but not given,” a quote attributed to Gloria Steinem, concludes with, “The process of the taking is empowerment in itself.” The operative element in this is action. If women are coerced into believing that it’s unattractive to be a feminist, they are relinquishing their own power. Hillary Clinton’s attempt to become the first female president of the United States is complex and complicated by the men around her, starting with Bill. Whether you like her or not, this woman is undoubtedly the most qualified candidate running for the office, but look how her campaign is being dissected and deconstructed in ways that a man’s would not.
Consider the piece “Why Sexism at the Office Makes Women Love Hillary Clinton” by journalist and lawyer Jill Filipovic. She shines a clear light on some of that complexity as it is playing out with younger women who are supporting Bernie Sanders. The irony is that Sanders advocates for all sorts of things that he could not deliver on, but the sheer fact of expressing himself garners support. Clinton contains herself to what a president could accomplish, with an eye to addressing the systemic barriers that women still face. Yet she’s criticized for being status quo. What Clinton understands are the systemic structures that need to be disassembled, and she knows that women need to take action to disassemble them. Men may do it with us, but not for us.
If Clinton doesn’t make it to the White House, I don’t expect that I will see a female president in my lifetime. There are many countries that have elected female leaders, and they espouse as wide a range of political views as men. But amid the hypocrisy of the US—land of the free, built on the Horatio Alger myth of success—ultimate success appears to be reserved for Horatio not Hermione. Women are not part of the national mythology. Isn’t that reason enough to be a feminist?
It’s important not to confuse feminine with feminism. One doesn’t cancel the other. You can be a feminist and be as feminine as you like. But if you want to understand what it means to have a paternalistic hand define your femaleness, then read the piece in The New York Times Magazine titled “Over Bearing” by Emily Bazelon. This fascinating—and frightening—piece is an excellent example of inequality being paraded as protection for women. Why is a women’s right to choose and have control over her own body being challenged and distorted in Texas and many other US states? This is not about protecting women; it’s about controlling women. It’s an attempt to remove a fundamental right from women under a guise that is not applied to other medical procedures because those don’t involve control of self. Abortion, more than anything, is about control.
Another piece, “It’s Not Cute To Be Scared” by Caroline Paul, focuses on girls and had me nodding in recognition and agreement. My father wouldn’t buy me a bicycle in 1958 because he couldn’t afford insurance (he probably couldn’t afford the bicycle either) and was afraid that if I fell off and hurt myself, he’d be unable to “protect” me. That was the same reason I couldn’t ride a horse or swim in the ocean. He projected all his fears onto me, his little girl. He had a pony when he was a little boy and he survived a broken arm when he fell off. He had a near-drowning incident, which forced him to become a good swimmer. And when he finally brought home a rusty old bike, he rode it down the street, sitting backwards on the handlebars. Who knows what provoked that prank? But he survived living, which most of us do, even when he took risks.
I doubt he would have been so afraid for me if I had been a son. When my own son was born, I promised myself—for him—that I would not let my fears hold him back. I explored the natural world without fear and encouraged him to explore it too so he would not assume girls were perpetually scared. I ran and played ball with him. We built a fort and a tree house together. I was the best Lego-assembler mom around. I’m still not a strong swimmer, but I took him for lessons when he was a baby.
The last New York Times headline that caught my eye, “The Female Pilots We Betrayed” by Sarah Byrne Rickman, is required reading to understand why feminism is important. It will break your heart while inflaming you with rage. Sometimes injustice is so raw that its reasons are hard to comprehend, and this is one of those cases. If any of the men with whom these women served could speak from their grave, would they deny their female comrades the dignity of recognizing their accomplishments? I somehow doubt it because their reasons would be ruled by meaningful experiences, not by ideology, policy, and prejudice. Read the article and then answer the question: are you a feminist? Do you believe in social, political, and economic equality for women? If you say no, then you will be indifferent to the women who served as pilots alongside men in World War II and the fact that the US Army prevents them from having their ashes laid to rest alongside their fellow veterans. If you can withstand the blatant unfair sexism and not feel enraged by the treatment of these heroes, then you really aren’t a feminist. And how sad for you.
 
(Publishers Footnote:  Over the past week, LiisBeth attended several women’s events in downtown Toronto, with audiences of 500+.  During question period, I asked the speakers, all women in executive roles, and many who attended, if they identified as feminists.  One said yes, and the rest said categorically said no.  I was genuinely surprised followed by deeply disappointed. If Canadian Prime Minister Justin Trudeau can call himself a feminist, why do so many Canadian women, especially those in positions of significant corporate power and influence find it difficult to do so?  Some of the explanations, including “because I have two boys at home” or “its an outdated idea” reads uninformed at best.  Perhaps Margaret Wente in March 8th’s Globe and Mail has the answer?  We think its time women entrepreneurs and their corporate sisters unlearn, re-learn, and re-connect with feminism.  It remains the worlds only large scale, international, yet multi-faceted movement that ultimately works for equality and inclusion. Can you be supportive of equality and inclusion and not call yourself a feminist? Sure. But what’s the point.  When you say feminist, you are really saying you are part of something bigger than yourself.  When you say feminist, you also say you are actively engaged in making a difference on these issues).  
 
 

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Slow Growth, or How to sleep at night when you’re building your business https://liisbeth.com/slow-growth/ https://liisbeth.com/slow-growth/#comments Tue, 01 Mar 2016 11:14:14 +0000 http://www.liisbeth.com/?p=1852 Valerie Hussey says, "A Dragons’ Den mentality is not required to succeed, and don’t let anyone try to convince you that it is." Hussey ought to know. She joined Kids Can Press in 1979 when sales were $17,000 and led it to sales just shy of $15 million, with year-over-year profits of 10%.

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Here are three true stories about my early business experiences.

It was 1981. The Ontario Government had been offering a loan guarantee program to publishers since 1973. It was an attempt to address the financial crisis that the nascent Canadian-owned publishing industry was facing. I met with the bureaucrat who ran the program to talk about applying. Our sales revenue and cultural grants had a 2:1 ratio, for a total of $65,000. I didn’t have a penny to put into the business myself, so selling books was the only way we could grow, a reasonable proposition. But we had to produce the books before we could sell them, and that required money.

The bureaucrat, who I’ll call Brutto (it happens to be Italian for nasty), was arrogant and dismissive. Not only was he discouraging, he basically told me not to waste his time. He completed his put-down by saying, in effect, “Don’t you know that even the smallest mom-and-pop corner store has revenues in excess of $100,000?” What he didn’t say but inferred was, “You’re a joke.”

The second story took place a few years later. By now, the company’s annual sales revenues alone exceeded $500,000, which for Canadian publishing was not bad. I was asked to speak to a group of women entrepreneurs alongside a female executive from one of the big banks. She was clearly on the rise. What she shared with us had tremendous resonance for me. She told us that women tend to run businesses for five to 10 years before applying for their first line of credit. They show the bank how they’ve made money year over year. They usually don’t pay themselves much and instead, plow all their profits back into the business. They grow, they build up staff, and they want to get to the next level but can’t on the current cash flow. That’s when they think about getting a $25,000 line of credit. The amount they ask for is usually small, often too small. When they get approved, they look surprised and may even act as if the bank is doing them a favour.

By comparison, the bank executive said, men come in and present a business plan for an idea. They talk about it, share their enthusiasm and conviction that the idea will work, and ask for $75,000 to finance it. With the money that the bank gives them, they put $30,000 into the business and $45,000 toward a BMW. They’ve just told the world they’re a success. But their rate of business success is actually less than the rate of women.

The third story took place in 1993. At this point the business was bringing in several million dollars in sales revenue and had $1 million dollars in retained earnings. I went to the bank we had been dealing with from the beginning and asked for a loan to finance the purchase of a building. The building would cost just more than $1 million. The bank told me to bring my husband in to guarantee the loan. My husband had nothing to do with the business. I wrote a very nasty letter to the banker and everyone up the chain, then found a new banker who said that whatever happened, she would not insult me and she would do the best she could to help. In the end, she could not give us the amount we asked for. Because we had effectively been acting as our own banker with the retained capital and were in a very good position, she explained why she thought the amount she was offering was enough. She said ultimately we had to be comfortable with the decision we made. In the end we accepted her loan offer and she was right—it was enough. Our growth was so rapid that we easily handled the mortgage expense and loan. Within 18 months, our cash flow was sufficient to rebuild retained earnings.

What lessons am I trying to share with these stories? While my experiences date back 35 years, statistics still show that women entrepreneurs start smaller and grow more slowly, they don’t get as big, they underestimate themselves and/or their business along the way, and will avoid risk to the point of underfinancing. Any entrepreneur can grow too slowly and be risk-averse, but it happens more with women in part because banks have historically not been keen to support women’s initiatives, take them seriously, and help them learn. Not being taken seriously diminishes the potential of any business. While growing slowly might mean you probably sleep better at night, which is not a bad thing, it’s not possible to be an entrepreneur and avoid risks altogether. It’s possible to run at a different pace of growth and still progress, but it’s essential that you are controlling the pace of growth. If you’re not, growing too slow can be a sign of challenges ahead.

Finding advisors you trust and who understand both you and your business is key. I moved all our business to a banker who didn’t patronize me. She helped me understand her analysis and that it wasn’t in her interest to set me up to fail. She also respected me and my decision-making process, which increased my confidence in her and also myself. She loaned me enough money—and not more—so that the business could continue to succeed. I learned to be less fiscally conservative and to crow about our successes more. She became a friend and remains one to this day. What she taught me beyond the mechanics of the analysis was to trust my knowledge and my instinct. She brought a layer of analytics to the review that I didn’t have. She never suggested that her analysis was more important than my knowledge about the business and the marketplace. By listening closely to me and learning about the history of the company, she recognized I had what it took to continue building on the success we had achieved to that point.

So what’s the take-away? Trust yourself. There is a lot of noise out there; everyone has an opinion and loves to give advice. Don’t be intimidated or bullied into questioning your judgment, but that doesn’t mean ignoring the value of what people have to say. There are nuggets of wisdom everywhere. Remain curious. A Dragons’ Den mentality is not required to succeed, and don’t let anyone try to convince you that it is.

 

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