BCE Archives - LiisBeth https://liisbeth.com/tag/bce/ ¤ Field Notes for Feminist Entrepreneurs Sun, 25 Sep 2022 00:26:25 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 Big Business is Killing the Fourth Estate https://liisbeth.com/big-business-is-killing-the-fourth-estate/ https://liisbeth.com/big-business-is-killing-the-fourth-estate/#respond Thu, 15 Sep 2022 15:37:19 +0000 https://liisbeth.com/?p=23844 The Lisa LaFlamme story unleashed a wave of feminist rage--and renewed concerns about media and its masters. If profit motives are the problem, what 's the solution?

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An image of Faye Dunaway in the Movie Network
Faye Dunaway in NETWORK, 1976, Allstar Picture Library Limited. / Alamy Stock Photo

When audiences were made aware of the news of Bell Media’s sudden firing of CTV News anchor Lisa LaFlamme at the end of June, Canadians erupted with collective outrage. Whether, as speculated, her dismissal was the result of ageism and sexism or whether it was a clash of newsroom personalities, Bell’s tepid excuse that it was a “business decision”—a corporate-speak version of a patronizing pat on the head—found little traction. The giant communications conglomerate’s arrogant expectation that  “60 years of trust” would eventually override the public’s memory hangs in serious doubt. LaFlamme was one of Canada’s most beloved and—more importantly—most trusted anchors.  

The issue roiling beneath the anger at Ms. LaFlamme’s dismissal isn’t going away: it isn’t specifically an issue of sexism or ageism, or an issue of race (LaFlamme is a white woman who has been willing to age publicly; Omar Sachedina, her replacement, is a man of colour), although each of these facets of the problem is quite enough on its own.

The crux of the matter is the conflict between what is good for news (and audiences) and what is good for business. 

Who Does Modern Media Really Work For?

What is good for business—traditional business, that is—is anything that will produce profit. The greater the profit, the greater the success. But throughout the pandemic we have become increasingly aware that this approach has its price. While some reap the benefits, more face lives of greater insecurity. But how can we track the success or failure of this system if the very ways by which we share information no longer report on it? It’s not until the cracks start to show, until the harm the system causes is too great to be ignored—too many people of colour shot by police, too many immigrant workers dying due to substandard living conditions and inadequate pay, too many people losing their homes due to a lack of affordable housing—that we question the information we have because it doesn’t match the world we live in anymore. Celebrities, sex scandals, and outrage garner clicks that increase profits. The slow swell of inequity and destabilization is more newsworthy, but unless it can be blamed on a scapegoat, it is not lucrative.

We have watched with growing anxiety the rise of Fox News, the proliferation of clickbait headlines, and the erosion of our core institutions (media, academy, government) as “business” decisions have disrupted their function and challenged our confidence in them.

The fourth estate, our press in Western democratic nations, was conceived as a place of checks and balances for power, which includes systems of power as much as actors within that system. Our business culture is driven by a pursuit of power that is linked to money. The commodification—the Foxification, even—of public information has resulted in a media system where checks and balances are compromised. News media cannot remain accountable to the public good through transparent and unflinchingly ethical information production AND be accountable to the interests of advertisers and corporate owners—at least not sustainably. Information can be entertaining, and its dissemination can even support business, but in order to function as intended, the news media must be free to ask any question, unconstrained by consequences to the interests of the parent company/owner/powers that be. 

Video clip from “Network” (1976) during which the Network CEO explains the true relationship between big business and media to TV anchorman, Howard Beale played by actor Peter Finch. 

People in the media have known about these issues for a very long time. The black comedy Network spoke to the problem in 1976. Following the mass purchases of media outlets in Britain, Australia and the US by Robert Maxwell and Rupert Murdoch in the late 20th century, the news satire Drop the Dead Donkey was born in 1990. The concerns these programs aired (and they are extensive) were then more than validated by criminal violations by both magnates, most notably by Murdoch, with his wire tapping scandal, and then reports of rampant sexual harassment at his wildly financially successful media outlets. However, the warnings have continued to go unheeded. The result is that today we have a fragmented information production system distrusted by an increasingly polarized public sphere, creating an information miasma from which we have not yet begun to emerge.    

The answer to this fracture is a system of information production that people feel they can trust—one that produces stories that share facts and information, question norms, and help us face our problems so that we can solve them before they hurt us. Ethically produced information is not only accountable to ethical standards set for journalism, but it seeks to find ways of telling stories that reduce bias and increase accountability, not only to readers but to the people being written about and to the ways in which we make the information in the first place. Ethical outlets challenge implicit bias in their newsrooms, in the management of their teams, and in the structure of the stories they tell. Ethical information production asks us to break down the things that we take for granted before they do damage—overreporting of minority crime, the subtle shifts of language that betray double standards, the long-held unspoken assumptions that prove, on examination, to be completely wrong. But to accomplish this, ethical media has to be able to challenge the very system that validates “success” or “failure”, the dominant system of power. Which is precisely the object lesson we have witnessed with Bell Canada’s approach to firing Ms. Laflamme. Their inept response speaks to their conviction that they don’t have to tell the story we are demanding to hear. And THAT is what makes it so hard for Canadians to swallow—the knowledge that Bell is not replacing trusted storytelling with more trustworthy storytelling. It is already replacing it with more spin.

Through wars, intense polarization of the political sphere in Canada, and pieces on gross inequities in our communities here and abroad, Ms. LaFlamme gained the respect of diverse audiences. As one of Canada’s many “hyphenates” (Canadian-nameyourcountry), and, more importantly, a hyphenate of a country that at one point was vilified by Canadian media during one of the many conflicts we’ve watched in the last 40 years, I, like many Canadians, have grown very cynical and very selective of the news reporters I will listen to. It was while Ms. LaFlamme was interviewing someone on the conflict in Iraq that I realized that her questions allowed for more nuanced understandings of conflict and of the contextual realities of those simply identified as “evil” or “bad” or “other” on other networks. And when she spoke of the conflict in my father’s homeland, the way she spoke of the country and the people shared their lived experience of the conflict they had been involved in. She was still reporting the news, and with it the actions the people involved could not and should not hide from, but she was also able to relay the stories without seeming to paint the people “evil” with a single broad stroke. She was able to speak to bad things being done, sometimes, by good people.

This is the news that we all need—the news that allows us to look at what it means to be human and to do things that might not be right, or seen as right, by others. To open conversation is to allow for understanding. Judgment and vilification create conflict and close off opportunities for dialogue, contact, and peaceful solutions. This empathy was the real gift of Ms. Laflamme’s reportage. And because of this unique ability of hers to convey the complexity of human experience, audiences from diverse groups in Canada were willing to use what she had to say as a foundation for discussion. That is the best that we can hope for from news. And because of this, she was, at the end of her time at CTV, the anchor of the highest-rated news program in Canada.

Ratings aside, Canadians describe her and her work as being marked by journalistic integrity; she’s been called “fantastic” and a “journalism hero”. Yes, she’s won awards and has been graced with the Order of Canada, but what matters is the fact that Canadians chose to tune into CTV to hear Ms. LaFlamme speak about the world so that we could better understand our place in it. Bell’s oafish and disrespectful mishandling of Ms. LaFlamme is, in short, a mishandling of our trust and our support as viewers.

It is, of course, possible, even likely, that Mr. Sachedina will also produce stories of this quality and level of care. I won’t know because I, like many Canadians, no longer trust the way the stories are made at Bell Media: The commitment to ethics over business values, which is needed in order to tell stories that we as Canadians can build community on, has been shown to be grossly absent.

Which brings us back to the problem Ms. LaFlamme’s dismissal underlines. What is the meaning of Lisa Laflamme in this tumult? Is she merely a former employee of Bell Media? Or is she a public figure, a trusted voice of Canadians understanding Canada, who stands apart from business interests? Her work should stand above the needs of the businesses that pay for Canadian communication infrastructure. The anxiety and anger at her dismissal has been born of the fear that the Canadian public is losing a baseline by which to understand ourselves in a collective context.

When do we acknowledge that the fourth estate is crumbling because of a values takeover? Or that this same takeover may be endemic to all of our institutions? The issue is not with business per se but with the fact that business values have infused themselves in all of our institutions, even those that are not best served by them. 

How To Take Back Media 

To get out of this mess, we need to create a conversation led by people – thinkers, researchers, writers, journalists – we can trust. We need media that is made by people who look different and have values and expectations of the world other than those of the dominant culture. We need media made with empathy and respect for the experiences and choices of others —that is committed to investigating itself as much as the world around it, created by people who have been trained to challenge their own ideas of themselves and the way they see their world. Can this kind of media make the same kind of profits as a National Enquirer or a Daily Mirror, or the clickbait stories that have come to replace them as “popular” news? Absolutely not. Ethically produced stories are more labour intensive to make, and they are not pitched to attract sales, but to create thought and consideration of the world we live in. They require more hands and more voices to be made, and they require that those hands and voices be paid respectfully for their work. But what they produce is an information landscape that we can rely on to create the kinds of conversations that create greater security and respect for one another—the kinds of stories Ms. LaFlamme was trying to tell.

How can we do this when the cost of launching a media source REQUIRES accountability to a system whose interests conflict with the demands of ethical information production?

There is a solution. It’s not perfect. It’s small. It lacks the audience breadth and access that Ms. LaFlamme achieved. But it’s here, a tiny heartbeat fighting to grow. Independent news agencies such as LiisBeth, The Narwhal, The Greenline, rabble.ca, and yes, full disclosure, my own publication Peeps, among many others all fight to get readers information that does NOT place business accountabilities first. Rather, they place sound, reliable, well-researched, and nonpartisan (in most cases) information production at the centre of their daily work. Among these publications, you’ll find that many of them (all those listed in this publication) were started by women, notably many of whom are women of colour. It should be no surprise that those who receive the least representation in media are looking to create space for our voices. But what women founders of new media outlets lack most is policy support, access to capital, plus marketing and exposure that generates large audiences which, in turn, bring fresh ideas and emerging female journalists into the centre of the Canadian conversation. What these pioneers also need is an audience that is willing to look for us rather than have us served to them by Apple News or commercial broadcasters: an audience willing to invest in the development of this work and the ways we make it.

The most distressing lesson we take from Ms. LaFlamme’s dismissal is that even when we do get the audience, depending on the whims of telecom giants, it might not be ours to keep no matter how many people want to hear what we have to say.

Publisher’s Note:  Please consider defunding profit first corporate news media outlets by shifting your subscriber dollars to indie outlets. You can find a partial but long list of outlets here.  

Related Reading

Will Next Generation News Media Ownership Be Gender Balanced?

The new $645M Canadian government news media fund mostly bails out crumbling traditional media and fails to advance diversity. Despite facts that start up companies rushing in to fill the gap are largely founded by men–and white people. Is this going to help us build a more inclusive democracy?

Read More »

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BCE has five women on its board; will that help Lisa LaFlamme? https://liisbeth.com/bce-has-five-women-on-its-board-will-that-help-lisa-laflamme/ https://liisbeth.com/bce-has-five-women-on-its-board-will-that-help-lisa-laflamme/#respond Wed, 24 Aug 2022 16:46:10 +0000 https://liisbeth.com/?p=23363 Trickle-down economics created more inequality--not less. Will representation feminism yield the same?

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Photo of woman helping another women climb a cliff. Background is a sunset.
U_Photo on Shutterstock.

In 2019, the Government of Canada launched the 50-30 Challenge, a new initiative in partnership with Canadian businesses and diversity organizations to accelerate diversity actions and improve equity for women and BIPOC identified folx. It calls for all (for profit, nonprofit, cooperatives etc.) organizations to aim for 50 per cent women and 30 per cent BIPOC and or 2SLGBTQIA representation on their boards and in senior management. 

The assumption is that if you change who is at the table, equity will seep into the organization like a teabag in hot water. Some hope it might also change the table itself. With diversity, so it goes, oppression will be dismantled—at least in the workplace; the result is a less extractive, life-sucking economy. 

But does increased representation of oppressed groups, in this case, women, on corporate boards result in less oppression in the workplaces they govern? 

The high-profile ageism + sexism-based taser-like firing of prominent journalist and TV news anchor Lisa LaFlamme will give us a chance to find out.

Why The Board Matters

Bell Canada Enterprises (BCE) owns Bell Media which in turn owns and operates CTV, as well as brands like Noovo, TSN, RDS, Crave, and iHeartRadio. The whole kit and kaboodle of media brands and distribution enterprises are governed by the BCE board which as of today is made up of 13 directors, five of which are women all of which are over 55 and none have visible grey hair.  BCE is Canada’s 15th largest publicly traded corporations. 

A board’s job is to mostly protect shareholder interests, primarily stock price, return on investment and risk management. They are also charged with keeping an eye out for bankable talent and company reputation. The board are also expected to keep an eye on management. If management makes decisions that hurt the company, the board will, should, step in to protect the enterprise-namely its owners. Which by the way, includes many mutual fund holding Canadians. BCE is (25 per cent+) owned by our major banks, a variety of investment firms, pension funds plus others.   

Last week, a 12-year rising CTV star employee but still newbie Vice President, Michael Melling (age mid-forties), spear-headed and executed a decision that hurt the company: He abruptly fired Lisa LaFlamme, a 58-year-old CTV news journalist veteran who commanded an audience of close to 1 million daily viewers. She had worked at CTV for 35 years. Melling and his team maintained terminating LaFlamme was for business reasons. Everyone, and I mean seemingly  EVERYONE inside CTV and in the industry say it was blatant ageism, sexism plus the presence of an unclean spirit known as grey hair. 

A week later, the story dominated Canadian news. There are over 12 petitions on Change.org calling for retribution (Fire Melling!) or the reinstatement of Lisa Laflamme. Collectively they have secured 167,366 signatures—and the list grows daily. The Deep Dive newsletter reported that one of the LaFlamme petitions “generated twice the number of signatures that a petition for the Canadian Radio-television and Telecommunications Commission (CRTC) to end the domination of Rogers Communications Inc.

Meanwhile, Bell Media has quickly erased Lisa LaFlamme’s existence as an anchorwoman on their network and digital footprint. Reports say her phone was immediately disconnected. Bylines erased. Any trace of her—gone from their website. It’s not an uncommon strategy in situations of harassment and corporate wrongdoing.  Senior executives somehow believe that if we unplug a person’s existence online, they no longer exist and the issue will magically go away. 

In a show of solidarity, women’s professional networks and feminist groups across social media networks appealed to their followers (by our estimate, Canadian women’s business networks alone represent over two million women) to drop their personal Bell Media subscriptions as an act of protest and solidarity.

There are, by the way, almost seven million women over 45 in Canada. Women make the majority of purchasing decisions in their household. Any sales manager in any industry knows it’s not wise to annoy them. 

Advertisers are watching closely too. And they should be. We know where their products live. 

The whole thing adds up to a huge business crisis for BCE.

So,we have to ask, what is the BCE board going to do about it? 

More importantly, will the five women (38 per cent) on BCE’s board step up—and out. Will we ever hear from them? If not, why not. 

And what if anything, as board directors, can these women really do? 

A lot.

The women on BCE's board.

Bell-Let’s Talk

For starters, these five women could join forces, re-imagine conventional board protocols, and raise a little collective hell.  

They are all independent directors. It’s not often done but they can individually, or together, bring forward a statement as the women of the BCE board. A statement we would all be interested to hear. 

They can choose to challenge the standard “all for one, one for all” cabinet solidarity protocol—used to silence dissenting views. Sure, they could be dismissed as Directors as a result (and lose their $258K annual director paycheck—a lot to ask). But at least then 15 million women would know the truth about BCE’s culture—even at the board level. 

According to BCE’s Corporate Governance Practices document, they, as a group or individually, can ask to meet with senior management on any and all matters –alone—without male board members present– to create a safer space for employees to tell the real story. Especially women employees. 

They could file a motion to launch a specifically intersectional feminist inquiry into whether or not Melling and his accomplices violated BCE’s own code of conduct which says all directors, executives and employees must undertake to:

  • Perform our work duties and conduct our business relationships with integrity and in a dynamic, straightforward, honest and fair manner;
  • Foster a work environment based on mutual trust and respect and that encourages open communication. 

Violations, according to the Code, can result in disciplinary action up to and including dismissal. 

And finally, the women directors could work with public relations professionals, and convince them that it would be to BCE’s advantage to let them lead communications on this issue. Women don’t want to hear from another white, male board chair. They want to hear from professional women on big boards—especially those whose bios include working to advance women. 

By all accounts released so far, CTV’s Michael Melling stewarded and executed a decision that has hurt CTV’s reputation, likely caused significant mental health trauma (ironically, given BCE’s commitment to mental health causes) to LaFlamme and other women who work at Bell Media and elsewhere, and set in motion dynamics that can result in a tumbling revenues and impact key talent acquisition for the foreseeable future. 

So far, the women on BCE’s board, for anyone following the story, appear to the public as silent, invisible and ergo, impotent. Leaving us to ask why bother advocating for women on boards? 

So how about it #katherinelee#shielamurray#jennifertory #karensheriff and #moniqueleroux?

Keep Being There

Women who end up being appointed to big corp boards worked hard to get there and they are professionals. But they didn’t get there on just merit—many women, feminist activists paved the way. 

Now it’s their turn to use their power and privilege to send a decisive message that ageism, sexism and the ridiculous teenage supermodel beauty standards many men–and yep, some women–impose upon female professionals in the industry ends here.

So will women on the BCE board leverage this opportunity and their post and voice to make a difference –not just at BCE but across the industry? Or will they quietly continue to collect that $258,000 a year director pay cheque, pour coffee every so often to make the men around the table comfortable with their formidable presence (been there myself) and hope this blows over soon. 

Or, and this is the bigger question, will they remain silent because they are worried they might be next?

Millions of women in Canada are waiting to find out.

Publisher’s Note: This op-ed by pk mutch (also publisher of LiisBeth) was originally published by rabble.ca.  We invite readers to comment on what solution they would like the board to pursue.  Bring Laflamme back?  Implement anti-ageism policy? Please share!

Related Reading

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