The hashtags on FitIn founder Catherine Chan’s LinkedIn profile tell the story of the long hard road to investor funding: #breakthebias, #fundingforwomen, #economic inclusion. Her first foray into the school of hard knocks was at an investor boot camp. The male instructor insisted the stepping stone to investor money was raising money through family and friends first. “If your friends and your family aren’t willing to invest in you, investors consider it a red flag,” she said. Unfortunately, Chan didn’t know people with deep pockets like the male MBAs who tapped their old classmates and colleagues for cash. Although she was “fish-wife swearing” to herself about the injustice of it all, she found the experience invaluable. “I knew that my own money was going to have to last me a lot longer than everybody’s else’s.”

Despite the long hours devoted to FitIn and two external leadership-level roles, the 48-year-old founder and single parent looked surprisingly relaxed for a Friday afternoon. Appearing on Zoom in a leopard print top with chunky reading glasses resting casually on top of her head, her calmness spoke to the value proposition of her business. Chan had long suffered from depression and fitness changed her life. As she approached forty, she decided to train for a marathon. “By the end of it all, I was a whole new person,” she said. “The only thing that has ever given me peace is a workout. I wanted that for everybody else in the world.”

How Does FitIn Fit In?

FitIn is a shared economy platform connecting fitness and wellness providers with fitness and wellness enthusiasts who visit FitIn’s ‘marketplace’ where classes and events are aggregated. This one-stop shopping makes fitness and wellness more accessible, i.e., no more scouring the internet! Fit-preneurs (Chan’s name for her providers, typically independent personal trainers, wellness practitioners and smaller fitness studios) use FitIn to market their services and process customer payment at an affordable rate.

Nana Moore loves being creative.

However, her Ghanaian upbringing compelled her to do something more ‘traditional and stable’. Now as a CPA and professional finance director, her ‘traditional’ work couldn’t be further from creativity.

But once afflicted with the creative itch, it stays there, eager to resurface at the slightest opportunity. So it should come as no surprise that Nana found a way to channel her creative energy by starting her own enterprise. That  was a nerve-racking and scary decision for this thirty-something year-old sole proprietor.

 The Ops Collective, founded in 2016, is an online, virtual business management and marketing services company that helps build brands via the creation and management of high impact content for social media. Their specialty? Creating content and amplifying brands on Instagram and TikTok.  “Even though I have held big leadership roles for corporations, I’ve always been behind the scenes,” says Moore. Now that she has found an outlet for her creative energy, she feels more alive. Her own business allows her to socialize with others on a different level than in her current role as finance director.  Plus, creating virtual enterprise is relatively easy. “The Internet has changed the way you can build your business. “The internet has changed the way you can build your business. It’s no longer about just handing out flyers or posting random billboards. Businesses with a zero-marketing budget can now build an online following of loyal customers through social media and brand influencers.”

Minimum overheads, maximum reach

For Moore, keeping overheads down by designing and implementing a frictionless, flow-based business model and finding clients are critical factors for a successful business. Moore launched her virtual business management enterprise on Facebook and found it was a fast and easy way to line up clients and find exceptional contract talent, no matter where either lived in the world. ““Fortunately, an online service business doesn’t need much money upfront”, says Ms. Moore. “I’ve never taken out a loan or brought in investors. I’ve used the money earned from my corporate roles to fund my business and continually reinvest revenue generating back into the company.”

 The Ops Collective is based on horizontal leadership, empowered by the collective energies and talents of its core team. To ensure everyone operates on the same page, Moore makes sure they are clear on the mission, vision, operating values and work ethic expected of them. When there is a spike in the workload, she takes on additional operational, financial and leadership work.

Moore also reaches out to her peers for support. This includes participating in coffee chats with other online business managers, exchanging insider information about onboarding talent, setting up proposals and hiring business coaches.

Women helping women 

Moore works to provide income opportunities for other women whenever possible. She is clear in her definition of feminism—for me it’s about the ability to be financially independent. “I run my own business, many of my clients are women and I hire other women.” The majority of her women clients came to her through referrals. “When you do good work your clients will tell other people about you.” Moore also works with talented women lawyers who have introduced her to their networks, opening new doors for her. Her clientele is almost entirely based in the U.S.

Managing Growth

As the company took off, she realized early on that she was holding the company back because everything came back to her, slowing down the entire process. She was overwhelmed with client calls, strategizing, dealing with subcontractors and liaising with various people. She realized she needed to reassess how she wanted her business to run. So, she applied to-and was accepted-by Canada’s first feminist accelerator program for women in digital media operated by the Canadian Film Centre. Mentors at Fifth Wave helped her pivot to design a more sustainable model. She also focuses more on strategy and creative vision as a founder—no more micro-managing. “This year was all about spreading the autonomy, re-pivoting and changing the business model.”

Althea Branton (she/her/elle) is a skincare designer who lives, works and plays on the traditional territory of the Anishinaabe, Ojibway/Chippewa and Haudenosaunee peoples.

Growing up,  Althea never considered herself to be beautiful or remotely attractive. Her concepts of beauty came from the pictures of white women in the magazines her mother would occasionally buy from the grocery store for their (air quotes) recipes.

Althea spent years wondering if she’d ever be beautiful. Somehow it never dawned on her that no amount of green smoothies, elimination diets, HIIT workouts, intermittent fasting or aligning her chakra centres with the Universe was going to turn her into a young, thin, white, cishet, neurotypical able-bodied, twenty-something female with no curves and blonde hair: the Eurocentric beauty standard. 

She was obsessed with skincare after buying a life-shattering pot of Dewberry lip balm from The Body Shop.   Yet on the flip side of her skincare obsession was a stark realization that most products aren’t made for her skin tone.  A myriad of Eurocentric skincare exists in the current market. However, there’s a dearth of skincare for people of the global majority.

Then came the whisper in her soul – to own her own business.  So she went to Laurentian University  – to study translation instead.

Many pots of lip balm later, Althea decided to finally listen to that whisper in her soul to begin creating her own natural products and studying cosmetic science and cosmetic formulation.

Her son is her why – why she’s starting fresh in the late summer of her life to finally move towards the true goals of her soul.   Althea decided to intentionally design and create skincare for people of the global majority.

Yet she never anticipated the sheer amount of unopened doors and barriers on the path to entrepreneurship.  Althea finally had had enough.  So she turned to words. Althea has transmuted her pain into art using words for the last quarter-century.

A few weeks ago, Althea Branton was interviewed by an intake manager at a startup incubator program.  Read or listen to what Branton has to say to the world after that interview. 

I HAVE A SEED

I have a seed.

An idea that came to me as a spark from the darkness that is out there past the light.

So far it’s an enterprise with limited resources.

But I’m only surviving –

not thriving (at least not yet). 

I’m living off scraps, crumbs, bits and pieces

putting life’s essentials carefully

from hand to mouth for myself

and my child. 

I feel horrible about it every single day.

I need HELP

I cry to a force greater than myself.

Why can’t I provide more?

Why don’t I have more?

Isn’t there enough for me?

Aren’t I enough for me?

Let me tell you about this seed.

It’s powerful. Mighty.

Unapologetic. Genius.

It’ll move people into a movement

bypassing the normative

Eurocentric ableist capitalist patriarchal norms

we so unequivocally accept as normal

every single day.

When it’s ready

my seed will bloom and blossom.

I know it’ll grow

providing for me and millions more.

Then come the experts

Wolves disguised as critics clad cleverly in exploited cashmere clothing.

“Should you really only market to Black & Brown people?”

“Aren’t there enough products for those people?”

“Do you have any experience in this sort of thing?”

“Why are your products genderfluid?”

“Isn’t that controversial?”

Heavy is my heart as I heave a mighty SIGH.

I keep having to prove why

Why my seed is worthy

Why my seed must get the things it needs

to grow super-high towards the skies

Why my seed deserves the right

For soil, water and sunlight 

elements provided freely

by the Earth to humankind.

My seed is worthy because it is a seed.

I deserve the elements because

I, too, am a seed.

Dearest garden-variety gatekeepers – please step aside. 

I’m done asking for permission

for my seed to grow.

I’m done pandering to people’s insecurities

I’m done doing the dance around biases that have nothing to do with me.

No one tells the crops to grow.

They just do, with the help of the Earth, Sun and more.

I’ll find the soil. I’ll get the water. 

I’ll even find the invaluable knowledge

As I put the rather ratchet-looking pot outside

because contrary to what most may believe,

the sun is freely available to us all.

Now, I’ll celebrate the winter season

Putting holiday essentials joyously

from hand to mouth for myself

and my child

knowing I will never yield to those who seek to hold me down

for fear I may rise above them one day.

I’ll rise all right.

Look up there – I’m rising right now. 

My very existence is resistance.

I’m here. I’m me, I’m hella amazing.

That seed tho’… stand aside and watch it grow.

Publisher’s Note: Want to support Althea’s startup journey?  Follower her on IG: @althea.branton

Imagine this: It’s May 2020. You are in the middle of lockdowns and stay-at-home orders caused by the novel coronavirus. There is no vaccine yet, and much of your life is online — especially on Zoom. 

In one such Zoom meeting, you start seeing what speakers are saying appear at the bottom of the screen. They’re being typed by one of the participants in the call in real-time.

The text you are seeing is called a closed caption. Closed captions aren’t always typed out by volunteers. Sometimes it’s automatically generated and sometimes it’s done by artificial intelligence (AI), but the accuracy of such services vary. For real-time transcription, ideally these captions are created by employees of companies that provide closed captioning — companies like Closed Caption Services (CCS). 

CCS is a Canadian family-owned business whose mission, according to its president Brooke Woboditsch, is “to build better accessibility in media.”  

This mission has gained momentum over the past year and a half as around the world, organizations and communications have moved online during the global pandemic.

Says Woboditsch: “By the time fall 2020 came around, I would say we must’ve had over 30 new clients in those last six months … There was a massive rush for people to put their businesses online — especially a lot of businesses where there’s multimedia content [like] film festivals, educational institutions, artists’ presentations and talks, museum exhibits.”

Strengthening the Family Business

Woboditsch’s father Larry Gavin was a broadcaster, and Woboditsch grew up helping her dad in his work. 

In 1994, Gavin started Closed Caption Services (CCS), providing fast and reliable services in closed captioning, offline captioning, live captioning, web captioning and audio-described video.

CCS started by providing captioning services to the now-defunct Canadian media company CHUM Television’s new CityTv stations and network of ‘A Channels.’ CCS then began working with Rogers, CTV (now Bell), NewCap, S-Vox, Cogeco Television), Maple Leaf Sports and Entertainment, Pattison Group, TVO and more.

Woboditsch, who is Indigenous and was adopted at birth, also dabbled in television production in her late teens and early twenties. Working at the Aboriginal Peoples Television Network (APTN), she learned more about her Indigenous culture and history. 

She said it was “always the plan” to take over the company from her father one day. 

“We didn’t discuss transition or the future of the company. It was just that I was ‘the future’ and the company would go to me someday.” 

That day came in 2016. With the decline of her father’s health and after 10 years as the general manager, Woboditsch took over as president of CSS. 

Come 2020 Woboditsch would be called on once again to lead a company. Only this time, it would be in the middle of a pandemic while the world — still not accessible — was moving online.

The Business Case for Closed Captioning

Disabilities occur when people who have impairments confront inaccessible environments, prejudiced attitudes, or other situations where their needs for participation are not met. 

According to the Accessibility for Ontarians with Disabilities Act (AODA), different types of disabilities include but are not limited to mobility, vision, and hearing impairments, visible and invisible disabilities, episodic disabilities, intellectual and learning disabilities, neurodivergence, chronic illnesses, mental illnesses, and limb and facial differences.

According to a 2018 article by the Web Accessibility Initiative, at least one billion people, or 15 per cent of the world’s population, have a recognized disability. 

In Canada, a 2017 estimate by Statistics Canada found that 6.2 million Canadians have one or more disability, with disabilities related to pain, flexibility, mobility, and mental health being the most common disability types.

Captions play an important role in improving digital accessibility for people with disabilities and those who do not speak English as their first language or are not comfortable doing so. 

Captions refer to text on a television, video screen, or other visual display that transcribe oral speech or dialogue as well as capture background audio. Captioning increases the accessibility of media for a variety of people — including people with disabilities and people who speak different first languages — by communicating all audio sounds that may otherwise be missed by some viewers, including sound effects and other non-speech elements.

Along with helping businesses interact with existing customers who may be people with disabilities, Woboditsch says closed captioning in particular also helps businesses expand their audiences by capturing new customers. 

Disabled Canadians are estimated to control $6.9 trillion in annual disposable income and more than seven million Canadians report their mother tongue is neither English nor French. 

CCS believes that high-quality accessibility services help to increase the reach of your content to at least 10 per cent of your audience. 

An article from UK-based Zen Elements from earlier this year says that three in four disabled people and their families have walked away from a UK business citing poor accessibility and/or poor customer service. 

In a similar vein, a 2019 survey by Scope, a UK-based charity trying to improve digital accessibility, found that half of the people surveyed who experienced problems buying goods or services through a website, app, or in-store machine did not purchase the product. Another 48 per cent found a different provider and purchased their products elsewhere.

Captioning also helps businesses meet compliance standards like those put forth by the Canadian Radio‑television and Telecommunications Commission, which require that 100 per cent broadcast content must be captioned and that Primetime shows be audio described, and Bill C-81, which is an act to ensure a barrier-free Canada. 

The bottom line, Woboditsch says, is to normalize accessibility as an essential part of providing high-quality and equitable services to all audiences. 

”We want people to think of accessibility when they’re putting any content out there. If I’m going to have a meeting, if I’m going to sell a product — whatever my business is [doing] online.”

At the outset of the writing process for her first book, feminist entrepreneur Madeleine Shaw created a survey to better understand the motivations of her peers. In the 100+ responses that she received, she discerned a set of recurring patterns that she named ‘soul traits’. 

Liisbeth is pleased to share this exclusive full text chapter from The Greater Good: Social Entrepreneurship for Everyday People Who Want to Change the World.  Dig in!

I knew that I wanted this book to be about more than just my experience right from the get-go. I wanted to learn more about the other social entrepreneurs out there, to illustrate the fact that we can look and act in so many different ways, each with our own stories, gifts, and wisdom. My thinking was also that even if my story did not resonate with you, perhaps someone else’s might. Plus, these entrepreneurs and their journeys are just so inspiring. 

So, I wrote a simple survey and sent it out to my colleagues to gather more stories. I received close to one hundred responses and was stunned by the diversity of personal backgrounds, ventures, and depth of passion that they reflected. I was rewarded with some of the most poignant, thought-provoking, and deeply personal stories that I could imagine. There were stories from artists, parents, fitness professionals, sexual health educators, journalists, musicians, scientists, designers, accountants, academics, and more. I should add that they were almost all women, mostly from Canada and the United States, though I did get some wonderful responses from participants in France, the Netherlands, South Africa, Australia and New Zealand.

Respondents ranged from college age to retirees. Although I did not ask about gender or sexual orientation (I did ask for pronouns), several mentioned that they were non-binary and/or queer, and I had many responses from people who made it clear that they were Black, Brown, Asian, or Indigenous.

Their ventures and projects ranged from creative fundraising initiatives to innovative lactation support products, from inclusive technology ventures to adaptive vehicles. If anything, it made me think that social entrepreneurship was a natural place for marginalized people. It stood to reason, I thought, that if you were looking to make the world a better place, folks who have been oppressed or excluded by traditional power systems would have fresh ideas for something different, better, and more humane.

One aspect that stood out for me was that the respondents did not start their careers as entrepreneurs. They became entrepreneurs, often reluctantly. This transformation was one of the most exquisite and fascinating parts of writing this book: learning how these everyday people had become motivated, accepted a challenge, acted on it, persevered, asked for help, failed, flourished, despaired, and celebrated. This is why I wanted them to be part of the book; I wanted readers to see that if these people could do what they did, so can any of us.

As someone who was raised on the “bigger is better” notion of scale when it comes to business or project aspirations (Go Big or Go Home! ), where the object is basically to get more of everything, the survey responses made me start to muse on the notion of lateral scale, or what I have come to call “radiance.” This is a multi-dimensional, proliferative concept of growth and impact, which I will share in greater depth later in the book. 

What I mean by this is, instead of looking at an individual business and wondering how to make it as big as possible, what if you looked at a demographic and wondered how to create as many ventures out of their ideas as possible? In other words, creating more enterprises of diverse sizes instead of fewer, bigger ones. How would these two strategies compare in the long run if our metrics of success were not just top-line growth, but also things like reduced greenhouse gas emissions and commuting hours, increased personal happiness, family well-being, job satisfaction and social innovation, among other, more humane metrics? This became my new obsession; what would the result be if these people and their ideas were actualized and supported? What if, alongside all the good things that these ventures would surely create, an entirely new way of thinking about the purpose of commerce and nature of growth also emerged?

In creating the survey, I had hoped to understand not only what had inspired people’s ideas but, vitally, what had motivated them to act on them. In reading people’s answers to the questions and in follow-up interviews, several recurring themes emerged, which I have come to think of as the key “soul traits” of social entrepreneurs and which I’d like to briefly highlight here. Many of these stories will appear at greater length later in the book—this is just a taste.

Perhaps you will recognize aspects of yourself in this list.

COLORING OUTSIDE THE LINES

Social entrepreneurs are so creative! Because their premise in starting a project usually comes from a non-traditional place and they themselves often fall outside the traditional profile of a businessperson or entrepreneur, it’s not surprising that they generate such unique, innovative ideas and organizational models. Some respondents with traditional business education and experience said that they had needed to unlearn their previous ways of thinking, while others who did not have this experience said that they felt unencumbered by limiting beliefs and expectations, which allowed them to try new things and be less afraid of failure. 

Social entrepreneurs are by definition “redefiners,” in that they inherently question the accepted purpose of business-as-usual capitalism by putting the “social” part first. These folks go even further, though, coming up with their own definitions of goals, scale, profits, success, and more. What am I talking about? Have you ever heard the expression

“Together Everyone Achieves More” (TEAM)? The Five Ps of Marketing? The VUCA worldview? The 7 Habits of Highly Effective People? There are endless examples of these buzzy business acronyms. But are they inherently true, or did someone, once upon a time, effectively make them up?

Let’s take as an example VUCA (volatile, uncertain, complex and ambiguous), a post-Cold War US Army term that was coined to describe the worldview of the day and has regained popularity in common business vernacular in recent years. My question about VUCA is not whether or not it’s true; it’s about whether or not the concept is helpful, motivating, or inspirational. Personally, it just makes me scared, and scared is not a great place for anyone to create from. Fear is often dismissed (“Choose love over fear!”), but it can, of course, be a sensible and highly valuable reaction in critical situations. Yet fear triggers the fight, flight, or freeze mechanism in the brain, which is not helpful for getting creative or making decisions.

In early 2015, Suzanne and I were asked to give a presentation to an audience of women entrepreneur clients of a major Canadian bank in Calgary, titled “Entrepreneurial Ingenuity in the Age of Constant Disruptive Change.” The Alberta economy was hard-hit at the time and the organizers were looking for practical, yet inspiring content. I had read up on VUCA while attending the THNK School of Creative Leadership, and although I got the concept, something about it left me feeling hopeless, depleted, and frazzled. How were we going to do what was being asked of us while staying true to ourselves? I decided that we needed to reframe VUCA in a more positive and constructive light. Here is what we came up with: CODE.

• C = Colorful
• O = Opportunity-rich
• D = Diverse
• E = Evolving

We often forget, in our never-ending quest to keep up with the latest lingo and concepts, that we have the ability to see what’s true for ourselves and express it in our own ways. Our audience loved CODE. Yes, we were saying, these are scary times. But what actually serves us when we think about that in terms of our personal worlds and businesses? CODE feels exciting while still acknowledging that the world is an unsettled place. 

Similarly, in response to the classic business concept coined by Jim Collins and Jerry Porras with the acronym BHAG (big, hairy, audacious goal), I prefer to use “beautiful, healthy, achievable, generative” as my personal success metric.

I also came up with a cheeky reframing of the classic tech industry imperative “move fast and break things,” to “move purposefully and nurture things.”

True Grit

Social entrepreneurs with true grit have the patience, tenacity, and determination to persist, often in the face of immense challenges. Persistence, though unglamorous and underrated, is a common-sense ally for anyone trying to accomplish something that matters to them. I love the word grit; it has a raw, honest quality that related terms like persistence, commitment, and perseverance lack. Grit implies edge, messiness, and overcoming adversity—being “bloodied but unbowed,” to reference WE Henley’s 1888 poem “Invictus.” 

Like the many enterprises that relied on in-person interaction, Make Lemonade, a Toronto-based, women-centric co-working space for entrepreneurs was suddenly squeezed dry by the pandemic and closed its doors in August 2020. It was the third closure in three years of a well-loved physical co-working space focusing on women — the others were Shecosystem and Women on the Move. LiisBeth talked to Rachel Kelly, the 30-year-old founder and sole owner of Make Lemonade to learn about the journey and where they are now–given the pandemic. 

LiisBeth: Let’s rewind to get the full story. Why did you start Make Lemonade?

RK: It was 2015 and I had been freelancing for a couple years, bouncing from coffee shop to coffee shop and working from home — way before it was cool. One day while travelling on a streetcar to yet another café, I realized I couldn’t keep lying to myself. I was trying to convince myself that this way of working, like a nomad, alone, was great and that the indie freelancing life was sustainable for me. It occurred to me in that moment the key thing lacking in my work life was a day-to-day community of colleagues.

Around this time, I signed a salaried contract with a company I was freelancing for and let go of all my freelance gigs. And even bought a couch! But shortly thereafter, they called to say the contract was cancelled. They never told me why but I suspect it had to do with their budget.

Storytelling transformed Hermine Mbondo’s life and continues to shape her work to this day. 

Born in Cameroon into the Bassa tribe and raised in France, Mbondo now lives in Toronto. She fondly remembers her childhood and all the stories she heard when she visited her grandmother’s village. Back then, every night Mbondo would gather with all of the other kids in the family to listen to stories told by her grandmother and her aunts. 

But these stories were not ordinary fairy tales.

“When you are a child, you don’t realise [right away]. But then slowly, you realise the stories were not just fairy tales,” Mbondo says. “It was really about either warning us about things or teaching us about something.” 

One of the stories Mbondo remembers vividly is a different interpretation of the story of the tortoise and the hare.

In Mbondo’s version, the hare tells the tortoise that both of them should kill their mothers because there was a poor harvest and everyone in the village is going hungry. The hare says they can use their mothers for a feast. The tortoise is tricked by the hare and kills its mother, but the hare does not. 

Mbondo says the moral of this story is to choose your friends wisely and be careful about who you trust. She says the stories she heard as a child, while sometimes scary, were always meaningful and were meant to teach life lessons.

Flash forward many years and Mbondo is now sharing her own meaningful stories through B4brand — a branding and marketing agency she founded in Toronto in 2017. 

An Accidental Marketing Agency 

Like many women entrepreneurs, Mbondo didn’t start out thinking she wanted to be a business owner someday. Within a few months of job hunting after moving to Canada in 2016, she realized that as a newcomer, landing a job and pay cheque that matched her level of experience was going to be impossible. 

“I was still able to do a lot of things but it wasn’t at the level of what I was doing — or earning — in France. I was the head of marketing there,” she says. “[Work I was hired for in Canada] wasn’t challenging enough. There was nothing to justify [staying] — plus I didn’t have the same kind of salary. After a year, I was starting to think, ‘What can I do next?’” 

Around the same time, a company that Mbondo had worked for back in France asked if she would be interested in moving back to lead their marketing department.

But Mbondo didn’t want to move back to France. She knew the job being offered to her would return her to the same position of working for someone else, on their terms, with no room for growth. By this time, she knew she wanted to call the shots and work “with” the company instead of “for” it. Pitching the idea of being an independent contractor led to her landing her first client as a solepreneur. They worked out an arrangement that allowed Mbondo to have more autonomy in her work, and in late 2017, she officially launched B4brand, which now operates as an incorporated marketing agency. 

Marketing with Purpose 

In a competitive industry like brand management, B4brand stands out in three distinct ways: 1) it focuses on people-driven branding, 2) it has the capacity to work seamlessly in both of Canada’s official languages, and 3) it makes innovative use of Bassa storytelling culture. 

Mbondo says that while all three aspects of her enterprise are important, the emphasis on people-driven stories is the foundation that grounds her and her business. Engaging with clients whose values align with her own has led her to work with brands that focus on the needs of people rather than the features or benefits of a given product. 

“I’ve seen different things in marketing — I’ve seen the good, the bad, and the ugly. Marketing can be used to trick consumers into purchasing products or services. I wanted to do things differently,” she says. 

Mbondo wants consumers to connect with brands that align with their own ethics and principles so that ideally, they make purchasing decisions based on shared values. 

“I talk with the business owners, get to know them, and try to understand not just what they’re doing, but why they are doing it,” she says, “because for me, it’s very important to understand the ‘why.’” The conversations are litmus tests that help her choose brands that, in her words, truly “have a greater purpose.” 

For example, when an opportunity came her way to work with an entrepreneur who was looking to launch a new line of spices from Western Cameroon, Mbondo first researched to find out if they operated in an ethical manner. She sealed the deal after learning the company was paying their employees fair wages and creating a safe working environment for women in western Cameroon.

Through her work, Mbondo wants to challenge the idea that industries like brand marketing can only be made more inclusive by hiring diverse employees. While this is important, she says it limits the possibilities of human resources. What she wants to see instead is an emphasis on the diversity of products and services as well as the diversity of people. The international spices are an example of this because they bring “diversity to the shelves” of mainstream grocery stores. While the spices have not yet been launched officially, another client of Mbondo recently launched. 

“I think for me, the way I see diversity and inclusion is in the everyday things, and food is part of that [when] we go grocery shopping.” 

Passion Projects Helping Build Community

Another passion project of Mbondo’s is the Global Impact Hub — a one-stop learning hub for social entrepreneurs to connect, educate and amplify diverse voices.

Mbondo has partnered with several organizations over the past few years to provide bilingual entrepreneurship training to fellow entrepreneurs and small business owners. During the COVID-19 global pandemic, she found that many such organizations didn’t have the tools, resources, or knowledge to transition online. 

Mbondo explains, “[Entrepreneurs and small business owners] usually wear many hats and they are overwhelmed. Sometimes, all they need is the little push, especially since the road to running a successful business while making a difference can feel difficult and lonely. So, I decided to support them by offering a place to develop supportive relationships with fellow game-changers as well as access marketing tools and resources.”

The Global Impact Hub aims to combat this overwhelm by creating space for entrepreneurs to work it out together. 

“Through this membership-based online platform, social entrepreneurs will be able to sharpen up their marketing skills from anywhere and at any time through valuable content [like] marketing resources, tools, workshops and meaningful ways of connecting.”

Shannon Pestun followed her own advice when she started her financial literacy training business: Know yourself. Figure out why you’re doing it. Who could you partner with? 

“The system is always telling women to fix themselves,” Pestun says. “But we’re making it about her first and foremost and what her goals are, and then building the company around that.”

The Finance Cafe is an Alberta-based incorporated for profit social enterprise that was formed because its two female founders understand firsthand the barriers that women entrepreneurs face, primarily around financial literacy and confidence. 

The Path to Entrepreneurship 

Pestun spent the formative part of her youth working in her parents office furniture company. She and her younger brother spent summers cleaning and doing accounts receivables for the family business in Alberta, Canada. 

She also grew up around horses and loved spending time at her extended relatives’ farms. In her first job she worked for free mucking stalls in exchange for riding the horses.

She fell in love with the animals and went on to become a competitive show jumper. 

Riding provided her with a sense of comfort and freedom and trust that is present to this day. 

“A horse will know how I’m feeling before I do,” she says.

What do LGBTQ2+ businesses contribute to Canada? How many are there and what do they do? What challenges do they face? 

Nobody knew, until Canada’s LGBT+ Chambers of Commerce (CGLCC) conducted the first ever survey of the queer entrepreneurship  landscape in 2019.

The survey found that Canada’s 28,000 LGBTQ2+ owned businesses generate more than $22 billion in economic activity and employ around  435,000 Canadians. 

Yet, they face unique and significant challenges, and according to the chief-operating officer of the CGLCC, Dale McDermont (he/him), were hit “not just differently but harder” by the pandemic.

When COVID-19 hit Canada, many queer business owners found little to no targeted support for LGBTQ2+ businesses, primarily as a result of their size .  Most LGBTQ2+ enterprises fall into the micro category, which are businesses that have less than four waged people working within or less than $40, 000 in non deferrable expenses. 

This results in a disproportionate impact on their businesses, including a significant number of closures. 

Who is Looking Out for Queer Canadian Businesses?

The CGLCC’s survey, done in partnership with Deloitte and soon to be released, found that one in four respondents said their LGBTQ2+ ownership resulted in loss of business due to their identity; one in three indicated that on at least one occasion they hid that they are LGBTQ2+ owned to protect themselves against potential losses. 

Nine months into the pandemic, and for the first time ever, Canada’s 2021 budget declared LGBTQ2+ businesses as one of the diverse communities that will benefit from the $100 million targeted for the Small Business and Entrepreneurship Fund. Previously diverse communities included Indigenous, Black, and women-owned businesses. 

This was good news for the CGLCC, which was founded in 2003 and has the data that demonstrates that LGBTQ2+ businesses are a “really sizable part of the economy.” 

McDermont says they can “highlight the struggles and advocate for the community” as Canada prepares for its post-pandemic recovery, but the targeted funds are crucial. Often minority groups “fall through the cracks” with general funding, but the CGLCC is striving to ensure that this much needed finance is delivered to the LGBTQ2+ community “as quickly as possible.”

The funds to assist LGBTQ2+ businesses have been allocated, although details of how it will be distributed and to whom have yet to be released. 

For queer businesses who were struggling with funding and support even before the pandemic, this has meant getting creative with how they do business.   

When Small is Too Small

Before the pandemic hit, Common People  was not only a general store featuring crafts by small makers, but a “community space where folks could gather for workshops, fundraisers, and events.” hosted every month, co-owner Kaela Malozewski (she/her) told LiisBeth. Malozewski and her fiancée, Steph La Posta (she/her), launched their Toronto-based store in late 2017. 

Malozewski said they consider themselves a micro business, though the government sees them as a small business — and this compounded the challenges they faced during the pandemic.

Malozewski and La Posta received less than $600 in rent support from the Ontario Government and did not qualify for any other supports due to the discrepancy between micro and small businesses. For instance, they did not meet certain criteria  —such as having a payroll of over $50,000 a year. Even at their busiest, they had only one employee in addition to themselves. 

Kaela said the whole process trying to get support was “disappointing and very frustrating” and they “felt like [they] weren’t being acknowledged or heard” by the government that was meant to be helping them. In December 2020, Common People closed their brick-and-mortar shop in Parkdale and moved online, where they will remain for the foreseeable future. 

Though the co-owners and fiancées say the pandemic has been exhausting, the community they built pre-pandemic has supported them “from the start with their encouragement, purchases, and messages of love and support.”

Pandemic Sex Play

Kira Gregory (she/her) founded Toronto-based Shop Fleure just before the pandemic hit and was also unable to qualify for any relief grants. 

The queer-friendly online space sells luxury lifestyle products and intimate sex toys to help individuals “explore their inner sensualities and embrace their true selves by way of pleasure.” 

Gregory says she would have “[loved] to see more support specifically for LGBTQ2+ small businesses such as programs or grants that specifically apply to this community.” Though the pandemic has kept Shop Fleure “in the shadows” due to advertisers filtering or hiding anything that “remotely covers topics of sexual health, pleasure, or sex work” and many small businesses  —including Shop Fleure — struggle to get started due to this inability to post advertisements. 

Self-care became a much-discussed topic as the world stayed in their homes, so Gregory found the plus side to her industry was that “the world of self-love and pleasure has been in the spotlight during lockdown,” even though, as the owner of a self-love business, Gregory struggled. Without a large team, the work fell into her lap, and it took a toll on her mental health. 

Where the government and media platforms disappointed her, however, Gregory’s community provided tremendous support, which has been heartwarming and better than anticipated. 

For now, Gregory said she is taking it one day at a time, remaining hopeful, and taking rests and breaks when needed.

A Queer Village, Online

McDermont told LiisBeth that “unique challenges require unique solutions.”

Pax Santos (she/her) started a non-profit business during the pandemic when she felt the void of queer spaces and missed the connection she found there. 

Disappearing queer spaces have been a growing concern among the community and many LGBTQ2+ people found themselves uniquely isolated. 

Santos founded QT, the Queer Toronto Literary Magazine, to elevate and celebrate queer voices in Canada and recreate the physical community spaces that had wilted during lockdown online. 

Queer bars, cafes, restaurants, sports leagues, and cultural activities take on an oversize importance in the queer community as places to find and meet friends, form family, nurture voices and identity. 

When Pax looked for government support to launch her non-profit, she said there was nothing. 

Yet, QT found its digital footing to create the sense of a shared space when a physical one was not possible and grew to a nine-person volunteer team and a thriving community readership. 

Since QT is a fledgling business, they rely on volunteers and donations; while memberships are $20, QT believes “finances should never be a barrier to community engagement” and offers a no-questions-asked sliding scale. 

The priority is community.

Community for Recovery

As Canada moves into the recovery stage, queer businesses continue to struggle. While financial support from the government has been announced, it’s unclear how the support will be distributed and to whom. It’s also unclear if the support will continue and for how long. 

The CGLCC’s message during this time is clear: to encourage the government to move forward supporting LGBTQ2+ businesses, and in particular micro businesses, like Common People and Shop Fleure, as well as startup ventures which launched in response to the distinctive challenges of the pandemic. 

With targeted recovery support, the LGBTQ economy has at least a fair shot of making a comeback at the same pace as the rest of the economy, especially with the strength of the community behind them.

McDermont says that LGBTQ2+ businesses are a safe space where queer people often find safety and support in their community, and it is through these shared experiences that LGBTQ2+ businesses will overcome the challenges of the pandemic and reach the potential they dream to achieve.

“As we look at diverse communities, entrepreneurship and creating businesses, what we need to focus on is supporting entrepreneurship in diverse communities and overcoming these unique challenges are the stories we need to hear.”